IT Administrative Support
7 days ago
Who We Are
CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE) , providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.
CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.
Role Overview
The Field Operations Administrator will provide comprehensive administrative support to the data centre team, who’s main focus is IMAC (Install, Move, Add, Change) and hardware break/fix tasks. This role requires a highly organised and detail-oriented individual with excellent communication skills and the ability to manage multiple tasks efficiently. The successful candidate will play a crucial role in ensuring the smooth operation of the data centre by documenting hardware activities, managing administrative tasks, and maintaining accurate records.
The tasks will include (but not limited to):
- Manage holidays and sickness records in Workday, ensuring an understanding of engineers’ skill sets to appropriately manage requests.
- Handle RMA’s for different Vendors and document them appropriately.
- Managing the closure of HPE cases within Salesforce.
- Supporting scheduled team meetings & creating content, working closely with the SDM and taking of minutes.
- Create monthly presentations for the SDM to present, using ServiceNow data to highlight SLA metrics, address any issues, manage action plans, and recommend service improvements.
- Manage and update decommissioning paperwork.
- Support the follow-up and management of processes, including checks for Electrostatic Discharge (ESD) equipment.
- Manage onsite documentation, including Health & Safety documentation.
- Manage the stock and spares system to ensure the levels are correctly monitored, accounted for, and optimised.
- Assist SDM with the onboarding of new starters.
Required skills and attributes
- Experience dealing with suppliers.
- IT literate and competent with Microsoft Office and similar software.
- Creation of data reports & presentations.
- Confident, collaborative working style & exceptional customer service skills, being able to communicate effectively at all levels.
- Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.
- Proactive approach to work activities & support of colleagues.
- Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
- Understanding of engineers’ skill sets to manage holiday and sickness requests effectively.
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