Senior Administrator

4 weeks ago


Islington Norfolk, United Kingdom Carrington Blake Recruitment Full time

Background

  • To provide a broad-spectrum of general administrative support to a range of services
    across the council.
  • To support the role of Deputy Business Support Manager and Business Support Manager
    and act as a point of escalation for queries relative to the administrative functions from
    staff and service users, internal and external customers.
  • To provide a comprehensive business support service to the Service Management Team
    and to assist the Social Work and Business Support Managers to maintain and improve
    administrative processes.
  • To develop and maintain good working relationships with teams within Children’s Social
    Care, Adult Services other Council departments, outside agencies and children, young
    people, parents/carers and residents referred to council services.

Responsibilities

  • To supervise the day to day work allocation of the Business Support Officers ensuring
    the smooth running and delivery of administrative activities, as required.
  • Management of business support staff, conducting quality conversations and contributing
    to the annual review of performance, as required.
  • To support the duties of the business support team working within a framework and in
    accordance with statutory duties, ensuring procedures and deadlines are adhered to.
  • In depth knowledge of the safeguarding and legislative processes supported by the
    Business Support Service with responsibility for promoting and safeguarding the welfare
    of service users and residents.
  • To work in accordance with safeguarding and security procedures relative to the service
    area and promote the procedures to those who come in contact with the Business
    Support Service.
  • To provide a comprehensive service supporting complex statutory and corporate
    meetings and decision-making processes in accordance with the service and
    departmental needs.
  • Assist in the collation and submission of responses to requests for information in relation
    to; freedom of information requests, subject access requests, members’ enquiries and
    complaints at all stages including the Ombudsman as required by the role.
  • Allocating and logging correspondence, updating templates, and circulating training
    material.
  • To effectively respond to and resolve, in a timely and courteous manner, to a wide range
    of queries, including confidential and sensitive issues from members of the public,
    professionals, members, government officials and staff of other agencies and elsewhere
    in the authority in line with the council’s customer care standard.
  • Provide a responsive reception service ensuring all duties and responsibilities relevant to
    the role are performed in line with the council’s customer care standard, as required.
  • To assist in the delivery of projects under the guidance of the Business Support
    Management Team.
  • To support the team and wider Business Support Service to ensure continuity of service
    delivery, working flexibly to meet changing needs and demands.

Pay rate: £26.96 per hour umbrella

Three to six months contract with view to extend or make permanent

#J-18808-Ljbffr

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