Home Group Limited | Implementation and Service Manager | whitehaven

1 day ago

Whitehaven Cumbria, United Kingdom Home Group Limited Full time €27,000

Implementation and Service Manager

Whitehaven and surrounding areas - hybrid working

Permanent, Full Time (37.5 hpw)

Salary starting at £27,000 p.a.

Plus, great benefits including Health Cash Plan

Home, a place where you belong

Home Group are delighted to be launching a new clinical partnership with Everyturn Mental Health and Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to support individuals and communities across Whitehaven and Copeland.

Want to lead a team that really cares and empowers customers to live their best life?As our Implementation and Service Manager (known internally as Senior Client Services Manager) youll lead our Mental Health Transformation Serviceteam to deliver person centred housing related support and make it a great place to work for our colleagues

Youll manage our brand new service which brings together specialist health, social care and community services to transform the way mental health care is provided, using a mix of support at a new multi agency drop in space, events out in the wider Copeland community tailored to local needs and a number of properties to help those in crisis have a temporary safe space to receive support where needed.This is your chance to unleash the potential in our colleagues, deliver excellent outcomes for our customers, and be part of a brand new style of mental health service

Typical day as a Implementation and Service Manager

Working alongside the Operations Manager to develop the service implementation, working closely alongside our CNTW and Everyturn partners.

  • Leading a motivated team to deliver efficient, high quality, person centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
  • Be the Safeguarding Lead for the service
  • Ensure Health and Safety checks and risk assessments are completed and recordedaccurately
  • Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners
  • Manage individual and team performance using coaching skills and assessing colleague competencies and objectivesto ensure customers live in a safe, supportive, person centred service
  • Developing ongoing learning programmes for staff development within the service
  • Assisting with the implementation of future services within the locality once the service is embedded

Youll go home each day knowing that you have helped change our customers lives for the better, working for one of the top ten Great Place to Work in the UK

You have

  • The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values
  • The understanding of where our customers are in their life and have the passion to advocate for them.
  • Experience of delivering support in a housing or care environment
  • Experience of people management
  • Experience of managing multiple services and/or managing managers
  • To get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role. This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. Youll join our team, who come from different walks of life and are here to support you as you make yourself at Home

Job details

  • Flexible working hours (or were open to agreeing a work pattern with you)
  • Manage own diary
  • This is a hybrid role and youll spend some days in the multi partner hub, some days working at home and some days working from the community.
  • Youll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work

Whats in it for you?

  • 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
  • Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
  • Generous pension scheme with life insurance of 3x salary
  • Were a Great Place to Work and 10^th Best place in the UK for Wellbeing
  • We Grow Our Own colleagues (not literally of course), when youre ready for the next step in your career, you can grow with us
  • Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
  • Explore our?benefits in detail on our website.

Find out more

Click APPLY NOW to see our Senior Client Services Manager job description, find out about?us and for help to apply. Sometimes we close a job early, so dont delay or you might miss out.

Finally, do let us know if theres anything we can do, to help you shine in our process at

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