Remote - IT support Engineer
4 weeks ago
Technologies: Technical Support IoT Industrial Remote
Do you love Technology, do you like problem and solving and finding solutions? Our client is a market leader in the industrial information management systems built for the age of the Internet of Things (IoT) and Industry 4.The product lets industrial manufacturers, system vendors and integrators create a uniform real-time data infrastructure out of heterogeneous sensor, device, and systems environments, scalable and distributed on super-regional scale.
You will join our technical team and focus on end customer and integration partner’s technical support.
The system is a complex, but full training and support will be provided to help create a world-class support quality system based on the best technologies available. Join our team and help us to establish a support system unrivalled in our industry.
You have at least 2 years’ experience in software product support, preferably in a complex, technical environment.
You are passionate about solving the problem and helping development and QA to improve constantly while being patient and helpful with customers and partners.
You understand and live the concept that excellent product support is the best marketing for a complex software product.
You are a native English speaker or master the language on proven level.
You have at least a bachelor’s degree in a science, engineering, or technical subject.
You have experience in and aptitude for using a programming or scripting language. You are familiar with concepts such as networks, databases, communications, and information security.
You have a good understanding of industrial IT environments (automation systems, interoperability standards, interfaces).
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