1st Line Support Engineer

4 weeks ago

London, United Kingdom Darktrace Full time

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications. Headquartered in Cambridge, UK, Darktrace has more than 2,400 employees located globally. Customers include public sector agencies, education institutions, media, organizations supplying critical infrastructure, and businesses of all sizes worldwide.
This is an excellent opportunity to join a fast-growing company, named one of TIME magazine’s “Most Influential Companies” for 2021 and one of Fast Company’s “Most Innovative AI Companies” in 2022. For more information on our cutting-edge technology, visit darktrace.We are looking to expand our London based 1st line support team with a bright and articulate IT Support Engineers. You will be joining a dynamic team, dedicated to rapidly building a world-class cyber security AI company.
Windows, Mac, iOS, Windows Server and more - across a variety of devices and platforms; As this is an internal 1st line role, expectations would be to work a minimum of 4 days a week in the London office.
Provide first line support for the global offices in the most efficient and friendly manner possible. Resolve technical issues via the ticketing system, telephone, email and remote support. Install, modify, configure, troubleshoot, and update computer and mobile phone hardware and software, including OS, independently.
Handling shipping requests made by the IT department, including organising shipping of hardware for new hires, and liaising with ex-staff to ensure the return of all Company Assets to main HQ locations.
Maintain an inventory for company IT assets. Ensure that the internal asset register is monitored and updated the with the status of devices both inbound and outgoing.
Check that shipped devices are correctly built prior to shipping.
Manage the administration of Active Directory / Microsoft Exchange.
Research and create technical procedures training manuals and train computer users.
Demonstrated experience in a previous 1st Line support role. 
~ Be familiar with MacOS & Windows devices. 
~ Be outstanding in all IT support. 
~ Have a CompTIA A+, CCNA, ITIL Foundation 4 or equivalent professional certification.
~23 days holiday + all public holidays.

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