Technical Operations Manager

2 months ago

United Kingdom Oracle Full time

The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s biggest challenges.

As the Senior Technical Operations Manager, you will act as the voice of the customer to influence product features and plans to improve the customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform.

This role will support OCI’s Sovereign realms. The role involves working during normal business hours, and also being part of an out-of-hours on-call schedule. Overtime duties are not generally expected in this role, but may be required occasionally, based on business needs.

You should be a distributed systems generalist, able to architect broad systems interactions while being very hands-on, able to dive deep into any part of the stack and lower level system interactions. You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn.

  • Supervise a 24/7 team of technical operators and SREs, ensuring that production applications your team supports are stable, reliable, and well-documented
  • Work closely with engineering managers and development teams to ensure that platforms are designed with scale and operability in mind
  • Troubleshoot and debug complex issues in production applications
  • Own end-to-end availability and performance of key services and build automation to prevent problem recurrence
  • Automate response to all non-exceptional service conditions
  • Assist in the roll-out and deployment of new product features and installations to facilitate our rapid iteration and constant growth
  • Develop tools to improve our ability to rapidly deploy and effectively monitor custom applications in a large-scale environment
  • Recruit, retain, and develop strong engineers while embodying OCI values and culture

Requirements

  • UK National / British Citizen – candidate must hold a UK Passport
  • UK Resident – candidate must reside in UK
  • UK Government Security Clearance (this role will be subject to the candidate successfully obtaining and keeping SC Security Clearance, as this is a key requirement of our service offering).
  • Bachelor’s degree, in Computer Science, or equivalent work experience
  • 8-10 years equivalent work experience in Infrastructure as a code / SRE / DevOps tooling / Automation in supporting large scale systems in Production
  • 3-5 years of experience in the management of Engineering / DevOps / SRE teams
  • Experience with Linux
  • Experience deploying code within change management procedures
  • Experience participating in or running incident bridges
  • Customer obsession, passion for delighting customers
  • Understanding of cloud concepts and platforms
  • Experience in cloud technical support, operations, NOC or similar is preferred, but not required
  • Experience working with government customers is preferred, but not required
  • Proven ability to quickly learn new technical domains and then train others
  • Great verbal and written communication skills in English
  • Strong understanding of cloud concepts and platforms
  • Previous experience in making hiring decisions for technical teams
  • Feedback/Metrics collection techniques to expose live site/service issues

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