HR Employee Relations Business Partner

4 weeks ago

Ipswich Suffolk, United Kingdom Willis Towers Watson Full time

This is an exciting time to join HR within WTW. We are creating a new ER function with a unique opportunity to be at the start of our journey, helping to shape, drive and guide how we operate. Reporting to the Head of Employee Relations GB, the Employee Relations Lead manages end to end employee relations case management for policy and procedural issues for a key Willis Towers Watson businesses division.
This role is responsible for more complex employee relations issues, interfacing with leaders, managers/their direct reports other HR Business Partners, Talent Advisors and CoEs to help establish clear protocols in areas such as performance management, equal pay, harassment, disciplinaries, grievances, absence management, whistleblowing, conflict resolution, changes to terms and conditions (where needed) and regulatory requirements (conduct rule breaches) amongst others.
The role also provides oversight and guidance to the Employee Relations Specialists allowing you to help shape how the team develops and moves forward.
This position provides oversight and guidance to the Employee Relations Specialists and will be responsible for more complex employee relations issues, interfacing with leaders, managers and HR Generalists and Talent Advisors to help establish repeatable and defendable practices in areas such as performance management, equal pay, harassment, disciplines, grievances, absence management, whistleblowing, conflict resolution and changes to terms and conditions, as applicable, and conduct rule breaches.

The Employee Relations Lead reports to the Head of Employee Relations GB and ensures ER key processes are aligned to address local needs and regulatory requirements.


Handle more complex investigations/issues and escalate as needed to Legal/Compliance and Head of Employee Relations GB.
Work closely with HR Generalists and key stakeholders ensuring effective case management and possible prevention strategies.
Focus on opportunities for efficiency across lines of business and functions around managing ER issues.
Identify and address issues, trends, and gaps related to areas such as hiring, onboarding, leaves of absence, time off, contractor issues.
Collaborate with Employee Relations team to establish and embed employee relations processes as new policies are developed and as part of on-going process improvement efforts.
Provide other support as needed within Employee Relations team for projects and peak capacity periods as well as broader HR team priorities.
Educate by coaching and upskilling members of the ER team, the wider HR team, Managers and colleagues in all ER case work and employment law changes, improving performance and productivity.
Be the point of escalation for any regulatory breaches, such as conduct rules or wider SMCR escalations.
Prepare documentation for any employee tribunal claims and work with the Head of Employee Relations and Legal on all such cases.
Significant experience across multiple HR disciplines in large companies with proven success and focus on employee relations, HR processes, policy development and coaching of managers.
Strong knowledge of current employment legalisation and best practice including ET claims
Knowledge of compliance areas for HR processes and programs, such as, GDPR, SMCR.
Creative problem solver and manages through ambiguity.
Bachelor’s Degree or equivalent in human resources, business, or related field preferred.
We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
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