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2nd/3rd Line IT Engineer

2 months ago

Ipswich Suffolk, United Kingdom Time Appointments Ltd Full time

Time Appointments are working on behalf of a successful IT Support Service Business, who are currently recruiting for an experienced 2nd-3rd Line IT Engineer. This is a fantastic opportunity for someone looking to better their career within the industry.

Duties & Responsibilities:

  • Monitoring real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues.
  • Supporting and maintaining the infrastructure of a Microsoft Hyper-V environment, including VM’s, SAN solutions and system applications.
  • Completing system checks that include hardware, performance, configuration, asset inventory and database backups.
  • Conducting the planning, testing, installation, and roll out of system updates.
  • Investigating, troubleshooting, and resolving system faults that fall under 3rd line support tasks, and liaising with software/hardware suppliers to resolve issues
  • Providing timely and accurate remote telephone and remote system responses to site based technical issues
  • Maintaining accurate and timely records of all technical issues in the company fault recording system

Skills & Experience:

  • Minimum 3 year’s 2nd/3rd Line IT, Server Support experience, providing industry leading technical support and customer service
  • Strong analytical skills, enquiring and investigative mind.
  • Excellent knowledge with Microsoft OS including Microsoft Active Directory, DNS, and Group Policy Management.
  • Strong knowledge with Microsoft Windows Servers
  • Strong knowledge with LAN/WAN/Firewall networking
  • Customer focused with the ability to communicate technical subject matters to non-technical end users or technically capable engineers
  • Good time management skills; able to meet project deadlines
  • Ability to write clear, well-structured reports and instructions

The successful candidate will be rewarded with 25 days holiday plus bank holidays, 5% commission on the profit on anything sold, regular social events, a FREE lunch on a Friday and a contribution to your mobile phone bill (subject to eligibility).