Service/ Support Engineer- Networks

2 weeks ago

London, United Kingdom Liberty Specialty Markets Full time

Division: IT Department: Digital Workplace Services
Type (Permanent/FTC/Contract): Permanent
A Digital Workplace Services support Engineer resolves issues present across the business for the companies end users. The engineer will be required to complete installs, maintenance, and troubleshooting across client software and hardware, whether onsite or remotely. The desktop engineer’s vital goal is to deliver support to an organisations end user compute.
The LSM Technology Service Management function is responsible for the provision, support, maintenance, and development all infrastructure and physical End User Hardware within Liberty Specialty Markets. This team is responsible for infrastructure across all offices (servers, databases, voice and data networks across multiple data centres and cloud platforms) and for providing end-user computing services and user-facing desktop support. The team also supports a number of delivery portfolios across LSM who are separately responsible for the delivery and support of business applications.
The Desktop Support team is responsible for providing end-user computing services and user-facing support services. The Liberty Mutual Helpdesk in the US provides primary first line support services but the Desktop Support team in London supplements this service with a walk-up Tech Bar for an enhanced user experience and in-office support colleagues in several European locations.
The team works closely with the wider Liberty Mutual technology organisations such as Global Digital Services (GDS) in the US and with Liberty Information Technology (LIT) in Belfast to ensure a coordinated and effective IT service for the LSM business.
Assisting office workers with their computer systems
• Providing computer support services both for software and hardware for an organization’s employees
• Testing of computers and ensuring that computer systems are functioning properly
• Physical setting up of computers and software system installation for various computer applications and programs
• Identifying and solving any problems that affect computer operating systems
• Discussing with individual staff members who work on the computers what the problems is to figure out how to help solve the problem. Individual assessments of computer systems to
Maintenance of networking systems
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
• Networking and connecting computers within the same organization to enhance communication
• Training staff and orienting them on how to use computer hardware and software systems
• Troubleshooting routine problems and maintenance of servers
• Maintaining other computer peripheral devices such as printers and solving printing problems if they arise
• Work Experience:
• Proven experience with a minimum of 3 years as a Desktop Support Engineer or Support Technician.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal and customer relationship skills.
• We offer a breadth of world-class insurance and reinsurance services to brokers and insurers in all major markets.
Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

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