IT Support Engineer

3 weeks ago


London, United Kingdom Thrive Networks Inc Full time

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE
Field based Technical Support Engineerswork within our Site Services sub function, and are responsible for all 2nd-3rd on-site breakfix customer support. On-Site support will be provided via a combination of on-site customer shift rotations (working on-site in a dedicated capacity for a customer over as set period of time), or dispatched to a customer site in an adhoc capacity as part of a shift rotation on-site at the regional Thrive offices. Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
Assisting project teams in onboarding new clients and O365 and Sharepoint migrations
Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
Monitor the Remote Service Center (RSC) Service Board for newly created service tickets
~ Mail Application/Office 365 issues
Client/Server Connectivity issues (per SOP)
Remote Access incidents (Citrix and Terminal Services)
Networked Printer Issues
3 plus years’ experience in providing on-site face-to-face IT Support in sophisticated Trading Floor environments, where high levels of services and technical expertise are required.
~ Demonstrated ability to work independently and have made strong technical and business judgements in mission critical IT support functions within a Financial Services environment
~ Expert in creating user accounts, creating distribution Lists and global contacts in Exchange etc.
~ Strong knowledge of industry standard desktop imaging and packaging. MDT or SCCM
~ Strong understanding of market data – Bloomberg, Reuters, FactSet etc. Proven expertise integrating with Excel plug-ins
~ Basic networking knowledge of routers, firewalls, and switches
~



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