Trainee IT Systems Analyst

2 weeks ago

Southampton, United Kingdom Aztec Full time

Senior Systems Analyst - Client Application Services | Southampton | Aztec Group 6158 Home / Careers / Vacancies
Senior Systems Analyst - Client Application Services
The purpose of this role is to work alongside colleagues in the Client Applications Team to give our clients, and our colleagues, the best possible experience of Aztec’s client servicing applications suite.
You will to strive to deliver a service offering that differentiates us from our competitors, involving a range of tasks from providing general user support, creating requirement documents alongside members of the client-facing teams, configuring new system functionality, writing reports, supporting integration and automation, documentation, preparation of training materials, testing, deployments of changes and designing processes to improve operational efficiencies.
Support, or act as, a business analyst, working closely with the client-facing team to elicit detailed requirements to enhance the core and develop the configuration of the systems and financial reporting suite to meet the demands of our clients
Support of engagements with client facing teams, and possibly direct with clients, over the life-cycle of a project, including attendance at formal meetings and keeping teams appraised of progress on individual tasks.
Provide triage to Service Requests (SRs) and incidents and determine whether the issue appears to be data / user related, assess the complexity to assist CASS team in Business as Usual (BAU) allocations, or whether to pass to the operational support team
Understand or interpret complex or ambiguous requirements to specify, design and develop solutions within the system configuration, reporting, or to support users in rectifying errors in data input
Application and report testing - System Integration Testing (SIT) and reconciliation activities in line with testing strategy
Provide second level support via the support desk (Ivanti), as well as enhancements raised through other means, including projects, ensuring client facing teams (and project managers, where applicable) are regularly appraised of progress
Provide 4-eyes on changes processed by other Client Apps users, including both meta and non-meta SRs, with particular focus on trainee-assigned SRs
Ensure that any system developments, enhancements, or corrections follow the correct change process through documentation, testing, approval board and deployment.
Act as a mentor for junior staff, giving consideration of development needs from findings on ticket reviews and to work with the BAU lead to agree a plan for training
ACCA, ACA, CGI or relevant IT qualification)
A genuine interest in technology, systems and data plus exposure to the financial services industry (to be support by the Aztec Academy) 
Prior business experience in private equity or real assets would be highly regarded
Advanced PC skills notably MS Office suite (MS Word & MS Excel) as well as a familiarity with programming languages such as VBA & VB Script, SAS and Transact-SQL
Previous working experience with eFront FIA, or with private equity using equivalent systems, would be an advantage
Creative mindset, general problem solving, and strong analytical skills
Competitive salary
Discretionary bonus scheme
Flexible, hybrid working
Generous holiday allowance
Pension scheme 
Private medical insurance, including eye care
Permanent health insurance
Life assurance (death in service and critical illness benefit)
Worldwide travel insurance
Regular social events
Health and wellbeing programmes
Significant investment into your personal and professional development
We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development.

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