Complaints Handlers, Financial Services

1 month ago

Bracknell Berkshire, United Kingdom Candidate Source Full time

We are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a finance provider. You will be loading the complaint onto the system, discussing complaint points with the customer, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter.
Youll be working in a dedicated team investigating and working a portfolio of complaints where your work will be quality checked, so there will be some targets to strive for.

What youll be doing as a Motor Complaint Handler:


Taking ownership of a pipeline of complaint cases from start to resolution.
Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
Checking if the client is liable for the issues and deciding on a support plan for the customer.
Writing templated outcome letters to the customer.
What were looking for in a Motor Complaint Handler:


Previous experience within financial services complaints.
Previous final response letter writing experience.
Knowledge of Financial Ombudsman Service complaints would be advantageous.
5 hours a week Monday to Friday between the hours of 9am-5pm.

Hybrid working of 3 days a week in office is available after training.

Contract: 6 months initially with opportunity to extend.

Training: On site full time for the first 4 6 weeks.
If youre excited to join a rewarding company as a Motor Complaint Handler and support customers though their complaint journey, then please click apply online and upload an updated copy of your CV.
These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
To help you stay safe in your job search we will never ask for your bank details at the application stage.
This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

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