Office Admin Team leader

3 weeks ago

Manchester, United Kingdom CNA Hardy Full time

We are looking for a Claims Admin Team Leader to join our Manchester office. This is a role which includes people management and performance of the claim admin team. Responsible for identifying work to move into admin team, driving efficiencies and continuous improvement using data and innovation.
Manages the work activities and staff of the functional area and has full management responsibility for the performance and development of subordinate staff in accordance with corporate strategic direction.
Manages team metrics by analysing claim reports and driving for superior results.
Makes recommendations on claim policy and procedures and drives claims operational initiatives.
Leads project teams and may be accountable for special projects and presentations.
Contributes to the development and enhancement of claims training/curriculum.
Identify tasks, processes and areas of opportunity from wider Claims team that can be brought into Admin team, develop and provide training to the team, execute process transition and work with wider Claims Ops team to develop measurements for success.
Comply with all applicable legal and regulatory requirements and ensure, at a level appropriate to the position, that appropriate measures are in place to ensure this compliance.
Builds and maintains collaborative relationships with both internal and external business, such as CSC, risk control, underwriting, and offshore operational partners.
Understanding of claims practices and procedures.
Knowledge of Microsoft Office Suite as well as other business-related software.
Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position.
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. Coverage is available to businesses of all sizes for domestic, international and global exposures.
Employees receive continuous support and development opportunities.
We support charities and are involved in community initiatives and volunteering programmes.
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