Claims Admin Team Leader

4 weeks ago

Manchester, United Kingdom CNA Hardy Full time

Position Summary

We are looking for a Claims Admin Team Leader to join our Manchester office. This is a role which includes people management and performance of the claim admin team. Responsible for identifying work to move into admin team, driving efficiencies and continuous improvement using data and innovation.

Key Responsibilities

  • Manages the work activities and staff of the functional area and has full management responsibility for the performance and development of subordinate staff in accordance with corporate strategic direction.
  • Manages team metrics by analysing claim reports and driving for superior results.
  • Create resource model for admin and create benefit case when required.
  • Makes recommendations on claim policy and procedures and drives claims operational initiatives.
  • Leads project teams and may be accountable for special projects and presentations.
  • Contributes to the development and enhancement of claims training/curriculum.
  • Identify tasks, processes and areas of opportunity from wider Claims team that can be brought into Admin team, develop and provide training to the team, execute process transition and work with wider Claims Ops team to develop measurements for success.
  • Identify areas of continuous improvement and efficiencies, always looking at ways to improve existing processes including opportunities for automation for admin tasks.
  • Working with IT & Operations to look at innovative tools to automate admin tasks.
  • Comply with all applicable legal and regulatory requirements and ensure, at a level appropriate to the position, that appropriate measures are in place to ensure this compliance.
  • Builds and maintains collaborative relationships with both internal and external business, such as CSC, risk control, underwriting, and offshore operational partners.

Skills, Knowledge & Experience

  • People management skills
  • Understanding of business objectives and the market in which we operate. 
  • Advanced analytical and problem solving skills, with the ability to prioritise and effectively manage multiple priorities.
  • Ability to embrace change and value diverse ideas and opinions.
  • Understanding of claims practices and procedures.
  • Ability to effectively collaborate with CNA Hardy’s internal and external business partners, possessing excellent communications, negotiations and presentations skills.
  • Strong ability to identify, analyse and solve problems as well as the ability to learn rapidly and adapt quickly to change.
  • Knowledge of Microsoft Office Suite as well as other business-related software.
  • Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position.

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