Claims Admin Team Leader
1 week ago
Claims Admin Team Leader
Manchester
Negotiable Salary + Excellent Benefits
Role Summary
Managing the Claims Admin team and their performance, driving efficiencies and continous improvement through the use of data and innovation, whilst also identifying work that can be dealt with by the team.
Key Responsibilities
- Managing the work activities and staff within the Claims Admin team, with full management responsibility for their performance and the development of the team.
- Managing team metrics by analysing claims reports and striving for superior results.
- Creating a resource model for admin and benefit cases as required.
- Making recommendations on claims policy and procedures, as well as driving claims operational initiatives.
- Leading project teams, with accountability for special projects and presentations.
- Contributing to the development and enhancement of the claims curriculum / training programme.
- Identifying tasks, processes and areas of opportunity from the wider Claims team that can be brought into the Claims Admin team.
- Developing and providing training to the team, and working with the wider Claims Ops team to develop measurements for success.
- Identifying areas of continuous improvement and efficiencies, always looking at ways to improve existing processes.
- Working with the IT & Operations departments to look at innovative tools that could automate admin tasks.
- Building and maintains collaborative relationships with both internal and external departments and inidividuals.
Key Requirements
- Experience of working in a leadership role within a Claims Admin or Claims Operations team.
- Strong people management skills, with a good understanding of claims pratices and procedures.
- Advanced analytical and problem solving skills, with the ability to prioritise and manage multiple priorities simultaneously.
- Strong interpersonal and communication skills, including the ability to interact with business partners at all levels, both internally and externally.
Keywords: Claims Operations; Claims Admin; Claims Operations Team Leader; Claims Admin Team Leader; Claims Ops Manager; Claims Admin Manager; Lloyd's Market; London Market; Lloyd's Syndicate
We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information - www.claimsrecruitment.co.uk
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