Telephone Receptionist

3 weeks ago


United Kingdom West Suffolk Clinical Commissioning Group Full time

Downhall Park Surgery has an opportunity for a receptionist to join our team on a part-time basis for 15 hours per week over 2/3 days.
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
Dealing with requests for information, and managing problems and complaints;
Answering the telephone, promptly.
We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
Excellent communication skills, with a clear and polite telephone manner;
Strong IT and administration skills;
Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

The Downhall Park Surgery team are committed to providing high quality patient care, placing our patients first, respecting individuality and dignity - please come and join our fantastic team.
We can offer an NHS pension and 33 days annual leave (FTE), with enhancements for long service.


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