Service Receptionist/Administrator

3 weeks ago


United Kingdom First Response Group Full time

Reception Services Assistant
00 per hour
Job Type: Full time - 9am - 5pm / 8am - 4pm
This is our mission - to provide an inspirational reception and support service that leaves a lasting impression on guests, staff, and all stakeholders.
Working hand-in-hand with the Permanent Security Team, we strive to deliver a comprehensive approach to Wembley’s access control. Their contribution will be crucial in the effective organization and delivery of the Reception Team’s responsibilities. Their duties will encompass the three pillars of our service ethos: Safety, Security, and Service.
Responsible for administration services – booking meetings, document support, travel arrangements (taxi's) and bookings etc.
# Answering telephone enquiries, routing calls as appropriate
# Provide support, guidance & information to all staff, visitors & contractors whilst ensuring the safeguarding of the premises
# Liaising with contractors – booking in deliveries, staff, vehicles, parking etc in accordance with Stadium policies and procedures.
# Develop a sound understanding of team systems / tools so they can be utilized to improve Team efficiencies and compliance these include but not limited to Visitor access systems, room booking management systems and the telephone systems.
# Support the updating / maintenance of Team policies/procedures.
# Other ad-hoc support and administration as required.
# Have a five-year checkable employment history or be able to produce documents supporting any period of unemployment, self-employment, or full and part-time education.
# Excellent interpersonal, communication, and customer service skills with a helpful, willing and “can do” attitude.
# To have knowledge and awareness of security processes or willing to undertake additional training

At First Response Group (FRG), we are a recognized leader in security, risk, and facilities management solutions. FRG is an equal opportunity employer, promoting diversity and inclusion.



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