2nd Line Support Engineer
2 months ago
My client is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to a diverse range of clients. Their team is their greatest asset, and they pride themselves on fostering a collaborative and innovative work environment. As they continue to grow, they are looking for a talented and enthusiastic 2nd Line Support Engineer to join their team and help them maintain their high standards of service. Role Overview:
As a 2nd Line Support Engineer, you will be a crucial part of my client's technical support team, responsible for resolving more complex and escalated issues that their clients encounter. You will work closely with their 1st Line Support team and other technical experts to ensure the seamless operation of their clients' IT systems, particularly focusing on Microsoft 365 environments. Key Responsibilities: Provide 2nd line technical support to clients, both remotely and on-site as required.
Troubleshoot and resolve issues related to Microsoft 365, including email, SharePoint, OneDrive, and Teams.
Manage and maintain Windows Server environments, Active Directory, and Exchange.
Assist with the setup, configuration, and maintenance of client hardware and software.
Perform regular system updates and backups to ensure data integrity and security.
Work collaboratively with the 1st Line Support team to escalate and resolve more complex issues.
Maintain accurate and detailed records of all support activities using their ticketing system.
Participate in on-call rotations to provide out-of-hours support as needed. Essential Skills and Experience: Proven experience in a 2nd Line Support role within an MSP or similar environment.
Strong knowledge of Microsoft 365 administration and troubleshooting.
Proficiency in Windows Server, Active Directory, and Exchange management.
Excellent problem-solving skills with a proactive approach to issue resolution.
Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Ability to work independently as well as part of a team.
Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are highly desirable. What is Offered: A competitive salary package with opportunities for professional development and career progression.
A supportive and inclusive work environment.
Continuous training and certification opportunities.
A comprehensive benefits package, including pension scheme and health insurance.
Flexible working arrangements.Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy
-
2nd Line Support Engineer
2 months ago
Middlewich, Cheshire, United Kingdom Connexa Technology Limited Full time €30,0002nd Line Support Engineer If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. About the Company: My client is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to a diverse range of clients. Their...
-
2nd Line Support Engineer
2 months ago
Middlewich, Cheshire, United Kingdom Connexa Technology Limited Full time €30,0002nd Line Support Engineer My client is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to a diverse range of clients. Their team is their greatest asset, and they pride themselves on fostering a collaborative and innovative work environment. As they continue to grow, they are...
-
2nd Line Support Engineer
2 months ago
Middlewich, United Kingdom Connexa Full time2nd Line Support Engineer About the Company:My client is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to a diverse range of clients. Their team is their greatest asset, and they pride themselves on fostering a collaborative and innovative work environment. As they continue to...
-
2nd Line Support Engineer
2 months ago
Middlewich, United Kingdom Connexa Technology Limited Full time2nd Line Support Engineer About the Company: My client is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to a diverse range of clients. Their team is their greatest asset, and they pride themselves on fostering a collaborative and innovative work environment. As they continue to...
-
2nd Line Support Engineer
1 week ago
Middlewich, United Kingdom Connexa Technology Limited Full time2nd Line Support EngineerAbout the Company:My client is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to a diverse range of clients. Their team is their greatest asset, and they pride themselves on fostering a collaborative and innovative work environment. As they continue to grow,...
-
2nd Line Support Engineer
2 weeks ago
Middlewich, United Kingdom Connexa Full time2nd Line Support Engineer About the Company:My client is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to a diverse range of clients. Their team is their greatest asset, and they pride themselves on fostering a collaborative and innovative work environment. As they continue to...
-
2nd Line Support Engineer
2 weeks ago
Middlewich, United Kingdom Connexa Technology Limited Full time2nd Line Support EngineerAbout the Company:My client is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to a diverse range of clients. Their team is their greatest asset, and they pride themselves on fostering a collaborative and innovative work environment. As they continue to grow,...
-
2nd Line Support Engineer
3 weeks ago
Middlewich, United Kingdom Connexa Technology Limited Full time2nd Line Support Engineer About the Company:My client is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to a diverse range of clients. Their team is their greatest asset, and they pride themselves on fostering a collaborative and innovative work environment. As they continue to grow,...
-
2nd Line Support Engineer
2 weeks ago
Middlewich, United Kingdom Connexa Full time2nd Line Support EngineerAbout the Company:My client is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to a diverse range of clients. Their team is their greatest asset, and they pride themselves on fostering a collaborative and innovative work environment. As they continue to grow,...
-
2nd Line Support Engineer
2 days ago
Middlewich, Cheshire East, United Kingdom Connexa Technology Limited Full timeJob Title: 2nd Line Support EngineerAbout the Company:Connexa Technology Limited is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to a diverse range of clients. Their team is their greatest asset, and they pride themselves on fostering a collaborative and innovative work...
-
2nd Line Support Engineer
6 days ago
Middlewich, Cheshire East, United Kingdom Connexa Technology Limited Full timeJob Title: 2nd Line Support EngineerAbout the Company:Connexa Technology Limited is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to a diverse range of clients. Their team is their greatest asset, and they pride themselves on fostering a collaborative and innovative work...
-
2nd Line Support Engineer
2 days ago
Middlewich, Cheshire East, United Kingdom Connexa Technology Limited Full timeAbout the Company:Connexa Technology Limited is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to a diverse range of clients. Their team is their greatest asset, and they pride themselves on fostering a collaborative and innovative work environment. As they continue to grow, they are...
-
2nd Line Support Engineer
2 days ago
Middlewich, Cheshire East, United Kingdom Connexa Technology Limited Full timeAbout the Company:Connexa Technology Limited is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to a diverse range of clients. Their team is their greatest asset, and they pride themselves on fostering a collaborative and innovative work environment. As they continue to grow, they are...
-
Second Line Support Engineer
3 weeks ago
Warrington, Cheshire, United Kingdom Talent Full timeAre you an experienced IT professional looking to take your career to the next level? We have an exciting vacancy for a 2nd Line Analyst. Join my clients dedicated IT team and play a key role in enhancing our support processes, troubleshooting and managing desktop and device operations. Key responsibilities: Provide 2nd line support for hardware and...
-
Second Line Support Engineer
2 weeks ago
Warrington, Cheshire, United Kingdom Talent Full timeAre you an experienced IT professional looking to take your career to the next level? We have an exciting vacancy for a 2nd Line Analyst. Join my clients dedicated IT team and play a key role in enhancing our support processes, troubleshooting and managing desktop and device operations. Key responsibilities: Provide 2nd line support for hardware and...
-
Second Line Support Engineer
3 weeks ago
Chester, Cheshire, United Kingdom 1Tech Staffing Limited Full time €35,0002nd Line Engineer - Urgently needed Chester - Hybrid Up to £35,000 DOE We are seeking a skilled and motivated 2nd Line Engineer to join our clients IT support team in Chester. The ideal candidate will have extensive experience working on an IT Helpdesk, preferably within a Managed Service Provider (MSP) environment. You will be responsible for providing...
-
Technical Support Specialist
2 days ago
Middlewich, Cheshire East, United Kingdom Connexa Full timeJob OverviewConnexa is seeking a highly skilled 2nd Line Support Engineer to join their dynamic team. As a key member of the IT support team, you will be responsible for providing exceptional technical support to clients, resolving complex issues, and collaborating with the team to deliver innovative solutions.About the CompanyConnexa is a forward-thinking...
-
Technical Support Specialist
2 days ago
Middlewich, Cheshire East, United Kingdom Connexa Full timeJob OverviewConnexa is seeking a highly skilled 2nd Line Support Engineer to join their dynamic team. As a key member of the IT support team, you will be responsible for providing exceptional technical support to clients, resolving complex issues, and collaborating with the team to deliver innovative solutions.About the CompanyConnexa is a forward-thinking...
-
Technical Support Specialist
5 days ago
Middlewich, Cheshire East, United Kingdom Connexa Full timeAbout the RoleWe are seeking a highly skilled 2nd Line Support Engineer to join our team at Connexa, a dynamic and forward-thinking Managed Service Provider (MSP). As a key member of our technical support team, you will be responsible for delivering exceptional IT support and solutions to our diverse range of clients.About the CompanyConnexa is a leading MSP...
-
Second Line Support Engineer
3 weeks ago
Warrington, Cheshire, United Kingdom Talent Full timeWe have an exciting opportunity for a 2nd Line IT Support Analyst to join our clients IT team at their headquarters in Birchwood. In this role, you will be a key part of their IT support team, focusing on process enhancements, resolving long-standing tickets, and managing desktop and device support. You will work within a pattern of hours between 8am and...