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UK - Customer Account Manager (hybrid)
1 month ago
Overview
We are seeking a Customer Account Manager (hybrid) to join our growing team
Responsibilities & QualificationsPosition Summary
- Develop strong relationships in your assigned territory
- Operate as the lead point of contact for all matters specific to your accounts
- Own and drive revenue in your assigned territory by closing renewal business with price lift, and upsell products and services to existing clients
- Learn and demonstrate a fundamental understanding of our services and technology platform and be able to articulate the advantages over competitors clearly
- Serve as the lead point of contact for all customer account management matters
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
- Meet or exceed monthly, quarterly, and annual goals set by management
- Prepare reports on account status
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
- Ability to work well in a team and cross-collaborate with other departments
We are looking for someone who brings...
- 1-3 years work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role in the technology industry
- BA/BS degree in Business Administration, Sales or relevant field
About Education Brands UK
Great Technology doesn’t make the difference, great schools and inspired teachers do, but it can help Every day, we are driven by a shared purpose of letting technology do what it does best, creating space and time so that school staff and teachers can do what they do best, creating a better future and opportunities for all young people.
Our philosophy is to effectively ‘create time’ by helping to restructure the day, modernising the way schools use technology to streamline everyday processes, we lead the way in our sector, helping more schools daily than any other independent education technology company in the UK. Assisting schools in handling complex and time-consuming processes through providing tools, data, and structure to help them operate more efficiently.
Teachers2Parents, SchoolMoney, Parentapps, Groupcall Messenger, xporter, Wisepay and Assembly Analytics are just some of the market leading brands forming Education Brands UK. All together, we supply to over 18,000 schools, with another 24,000 schools using our data integration indirectly.
Why work here?
- Full personal membership to our private healthcare, AXA PPP
- 25 days of holiday, plus the bank holidays
- Generous paid sick leave
- Enhanced paid parental leave
- Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones
- Generous salary sacrifice pension scheme
Education Brands are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued.
We therefore treat everyone on the basis of their talent and cultural capability, and nothing else.
Education Brands aims to achieve equality by removing any potential discrimination due to protected characteristics defined in the Equality Act 2010.
Additional factors
- Verify their identity
- Provide proof of the right to live and work in the UK
- Complete and satisfy any pre-employment checks
