Consultancy Services Coordinator
3 weeks ago
Service Desk Coordinator
Full-time hours - Monday to Friday, 8.Maternity Cover – 9-12 month contract to start asap
Do you have Service Support Coordinator experience?
Our client is a leading Kent-based maintenance provider which serves their clients' requirements at a nationwide level. They are looking for a Service Desk Coordinator to support the field-based teams from the location at their head office. You would be aiding the delivery of top-class customer experience in terms of national service tasks.
The role is full-time at 40 hours per week.
The responsibilities of the Service Desk Coordinator:
Managing a high volume of calls and emails from customers and Field Engineers daily.
You will be planning works for our technicians nationwide including logging callouts,
Planning maintenance works and Health and Safety inspections.
Other duties include report writing, data entry and housekeeping on SAP.
Person specifications for the role of Service Desk Coordinator:
Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates.
Solid knowledge of using MS Office software packages.
GCSE Maths and English, minimum Grade C or equivalent is a requite for this role.
Training and support.
~ 25 days annual leave plus 8 public bank holidays
~ Life insurance of four times your basic salary.
~ Company Pension scheme after 3 months service with 5% employer contributions.
~ Membership to a Healthcare Cashback Plan scheme after probation.
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