Current jobs related to Customer Change Manager - Caerphilly Caerphilly - PERSONNEL HYGIENE SERVICES LIMITED

  • Customer Service Team Lead

    5 days ago

    Caerphilly, United Kingdom Ecolab Full time

    Job Title: Customer Service SupervisorWe are seeking an experienced leader to join our team as a Customer Service Supervisor. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives, providing guidance and support to foster a positive and productive work environment.Key...

  • Customer Service Team Lead

    5 days ago

    Caerphilly, United Kingdom Ecolab Full time

    Job Title: Customer Service SupervisorWe are seeking an experienced leader to join our team as a Customer Service Supervisor. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives, providing guidance and support to foster a positive and productive work environment.Key...

  • Customer Experience Manager

    1 week ago

    Caerphilly, United Kingdom Platform Resourcing Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Platform Resourcing. As a key member of our organization, you will be responsible for leading our customer experience teams and ensuring that our customers receive exceptional service.Key ResponsibilitiesDevelop and implement service standards and...

  • Customer Experience Manager

    1 week ago

    Caerphilly, United Kingdom Platform Resourcing Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Platform Resourcing. As a key member of our organization, you will be responsible for leading our customer experience teams and ensuring that our customers receive exceptional service.Key ResponsibilitiesDevelop and implement service standards and...

  • Customer Team Member

    4 months ago

    Caerphilly, United Kingdom Coop Full time

    **Customer Team Member** Location: 51-53 Church Street, Bedwas, CF83 8ED Pay: £10.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: 5 varied shifts over 7 days including afternoons from 2pm, late evenings (store closing) and weekends, to be discussed at interview. Full training given As...

  • Customer Team Member

    3 months ago

    Caerphilly, United Kingdom Coop Full time

    **Customer Team Member** Location: 51-53 Church Street, Bedwas, CF83 8ED Pay: £10.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview Full training given As a customer team member...

  • Customer Service Supervisor

    3 months ago

    Caerphilly, United Kingdom Ecolab Full time

    We are looking for an experienced leader with a proven track record of being able to set and deliver high standards consistently. You will be an open and honest leader who values and drives that in others and are able to inspire, motivate and engage people at all levels across a dynamic field-based business. What’s in it For You: - Be recognized for...

  • Christmas Customer Advisor

    3 months ago

    Caerphilly, United Kingdom Boots Full time

    Summary Job Reference: - 220264BR Caerphilly, Castle Court Fixed Term We are now recruiting Christmas Customer Advisors for our Cwrt-Y-Castell Caerphilly Mid Glamorgan CF83 1NU store. The exact shift patterns will be discussed at interview Available shift patterns: flexible through the week. **Christmas Customer Advisor** Joining us as a Christmas...

  • Christmas Customer Advisor

    3 months ago

    Caerphilly, United Kingdom Boots Full time

    Summary Job Reference: - 218318BR Caerphilly, Castle Court Fixed Term We are now recruiting Christmas Customer Advisors for our Caerphilly, Castle Court store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and...

  • Christmas Customer Advisor

    3 months ago

    Caerphilly, United Kingdom Boots Full time

    Summary Job Reference: - 218658BR Caerphilly, Castle Court Fixed Term We are now recruiting Christmas Customer Advisors for our Cwrt-Y-Castell Caerphilly Mid Glamorgan store. Available shift patterns: must be availble weekdays and weekends 8am-6pm sunday 9.30-4 **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great...

  • Customer Service Supervisor

    4 months ago

    Caerphilly, United Kingdom Ecolab Full time

    JOB DESCRIPTION We are looking for an experienced leader with a proven track record of being able to set and deliver high standards consistently. You will be an open and honest leader who values and drives that in others and are able to inspire, motivate and engage people at all levels across a dynamic field-based business. What’s in it For You: Be...

  • Customer Support Supervisor

    4 weeks ago

    Caerphilly, Caerphilly, United Kingdom Brite Recruitment Full time £27,000 - £28,000

    CUSTOMER SUPPORT SUPERVISOR AT BRITE RECRUITMENT Our client, a prominent player in the technology sector, is seeking a Customer Support Supervisor to become a vital part of their dynamic and expanding team. In this role, you will expertly manage the intricacies of customer inquiries while providing essential support to your team. The working hours are...

  • Customer Service Representative

    4 months ago

    Caerphilly, United Kingdom Nextbase Full time

    We are Nextbase: The largest provider of dash cams in the UK and have presence all over the globe. When you step through the door of our Hub in Wales you are instantly greeted with our ‘product wall’ which shows our incredible journey from a start-up producing portable entertainment devices, through to best in the market dashcams. We are not done yet; we...

  • Customer Service Representative

    4 months ago

    Caerphilly, United Kingdom Nextbase Full time

    We are Nextbase: The largest provider of dash cams in the UK and have presence all over the globe. When you step through the door of our Hub in Wales you are instantly greeted with our ‘product wall’ which shows our incredible journey from a start-up producing portable entertainment devices, through to best in the market dashcams. We are not done yet; we...

  • Customer Service Representative

    3 months ago

    Caerphilly, United Kingdom Nextbase Full time

    We are Nextbase: The largest provider of dash cams in the UK and have presence all over the globe. When you step through the door of our Hub in Wales you are instantly greeted with our ‘product wall’ which shows our incredible journey from a start-up producing portable entertainment devices, through to best in the market dashcams. We are not done yet; we...

  • Greenleaf Customer Support Executive

    3 months ago

    Caerphilly, United Kingdom PHS Group Full time

    **Customer Service Executive at phs Greenleaf - Full Time, permanent position.** Greenleaf are looking for a Customer Service Executive to support its ongoing success and being the central contact point for our clients. **A day in the life of a Customer Service Executive will involve.** - Working efficiently and effectively to resolve any customer requests...

  • Greenleaf Customer Support Executive

    3 months ago

    Caerphilly, United Kingdom PHS Group Full time

    **About The Role**: *** **Customer Service Executive at phs Greenleaf - Full Time, permanent position.** Greenleaf are looking for a Customer Service Executive to support its ongoing success and being the central contact point for our clients. **A day in the life of a Customer Service Executive will involve.** - Working efficiently and effectively to...

  • Customer Service Representative

    4 months ago

    Caerphilly, United Kingdom Nextbase Full time

    We are Nextbase: The largest provider of dash cams in the UK and have presence all over the globe. When you step through the door of our Hub in Wales you are instantly greeted with our ‘product wall’ which shows our incredible journey from a start-up producing portable entertainment devices, through to best in the market dashcams. We are not done yet; we...

  • Lead Customer Service Representative

    7 days ago

    Caerphilly, United Kingdom Ecolab Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Ecolab. As a key member of our customer service department, you will be responsible for providing exceptional customer support and developing the skills and knowledge required to transition into a leadership position.Key ResponsibilitiesDeliver...

  • Lead Customer Service Representative

    7 days ago

    Caerphilly, United Kingdom Ecolab Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Ecolab. As a key member of our customer service department, you will be responsible for providing exceptional customer support and developing the skills and knowledge required to transition into a leadership position.Key ResponsibilitiesDeliver...

Customer Change Manager

4 months ago

Caerphilly Caerphilly, United Kingdom PERSONNEL HYGIENE SERVICES LIMITED Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

About The Role

Change Delivery and Project Management Experts. Be part of something wonderful

Customer Change Manager

Caerphilly

Full Time, permanent position - 36.25 hours

Competitive salary and excellent benefits

Are you ready to join a market-leading company and help deliver significant and positive changes for its customers? Do you have extensive experience in Change Management positions, including with Contact Centres? Are you an excellent communicator and influencer, with the ability to deliver on multiple projects? Have you a proven background in successful delivery of Change Management? If so, we have exciting news for you.

We are looking for an innovative, creative Change leader, able to lead a team of Project Managers in the transformation of our Customer Experience. You'll be joining phs Group as our Customer Change Manager and we are looking forward to meeting you It's an exciting role for someone with the right experience and qualifications such as Prince 2, Agile, Lean or Six Sigma, and an opportunity to show what you can achieve.

Your role as Customer Change Manager at phs Group

You'll be leading a team of Project Managers to deliver the customer strategy, customer journey and desired customer experience for all phs customers (both internal and external). You will support the Head of Customer Experience to identify the key areas for improvement and implement and embed the changes to deliver the customer strategy and an excellent experience for all of our customers, while ensuring we maximise automation and efficiency in all areas. The role includes delivering work on delivering projects that will make a material shift to online/self-service/pro-active push notifications for most customers, but with an enhanced customer experience and more interesting roles for colleagues within the department.

Key Responsibilities:

• To lead, inspire and coach a team of Project Managers.

• Developing the performance and potential of the team, setting clear objectives, allocating work appropriately, developing effective ways of working and ensuring that individuals and the team operate effectively.

• Responsible for delivering multiple complex projects and programmes of work to improve the customer experience.

• Develop and manage appropriate team KPIs which are then used to drive the teams' performance.

• Create and develop an improved and efficient customer experience across phs.

• Delivering multiple projects at once, ensuring we work to set governance, communication and documentation.

• Deliver the change programme set out by the requirements of the business, clearly communicating the change process, and closely monitoring the business impacts.

• Focused on delivering the key prioritise through multiple complex ongoing projects including product and process improvements.

• Communicating change across different business areas and ability to ensuring stakeholders are updated accordingly.

• Ensuring documentation and training programmes are relevantly updated.

• Conduct impact analysis and conduct change readiness analysis.

• Ability to win hearts and minds and take colleagues on a positive change journey.

• Identify, analyse and prepare risk mitigation tactics.

Your experience and strengths:

• Extensive change background with equivalent experience and qualifications (Prince2 / Agile / Lean Six Sigma etc).

• A dynamic leader with senior stakeholder experience, able to drive success through change.

• Experience in customer settings and contact centres.

• Deep understanding of delivering successful change to improve customer experience with a proven ability to implement strategy.

• Excellent people skills and a proven track record of delivering substantial organisational change.

• Experience in having great communications to update key stakeholders with change.

• Delivered a structured methodology and lead change management activities.

• An innovative and creative approach, with a positive energy, the ability to find solutions, and the determination to drive outstanding results.

• An excellent communicator, both verbally and written, with the ability to influence others at all levels.

• Ability to work at pace and deliver high quality results, both yourself and your team.

• Continuous improvement mindset, always spotting opportunities for how to do things better, simpler, faster.

• A strong leader able to quickly build respect and commitment across business wide teams.

• An excellent attention to detail whilst retaining the ability to see the wider business picture.

In return for your commitment and expertise at phs Group you'll benefit from:

  • A good reward package including competitive salary, car / car allowance and bonus.
  • Further benefits including employee discounts through phs Perks and our phs Direct online shop.
  • Great hours Monday to Friday (36.25 per week).
  • Free Parking on-site so no parking costs.
  • Buy / Sell holiday scheme.
  • Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more...

It's a great place to work, in a market-leading company where you can make a positive difference. Don't delay - apply today .

About phs:

phs Group was founded in 1963 and are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during 61 years of business.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

About You

About Us

#J-18808-Ljbffr