Customer Support Supervisor

4 weeks ago


Caerphilly Caerphilly, United Kingdom Brite Recruitment Full time £27,000 - £28,000

CUSTOMER SUPPORT SUPERVISOR AT BRITE RECRUITMENT
Our client, a prominent player in the technology sector, is seeking a Customer Support Supervisor to become a vital part of their dynamic and expanding team. In this role, you will expertly manage the intricacies of customer inquiries while providing essential support to your team.
The working hours are organized in shifts across six days a week.

This position requires a rota-based schedule, including Monday to Friday from 9am to 7pm and Saturday from 9am to 6pm once every three weeks.

This position offers 25 days of annual leave, plus an additional day for your birthday. Additional perks include private healthcare, a complimentary company product, and numerous training opportunities for personal and professional growth.

Employees enjoy discounts, free on-site parking, a cycle-to-work scheme, a company pension plan, and a casual dress code for comfort.

The work environment is exceptional, located in a modern office space.
As a Customer Support Supervisor, your responsibilities will include:

- Mentoring, coaching, and developing the Customer Support team.
- Serving as an escalation point for challenging calls and complaints.
- Designing training programs, monitoring calls, and facilitating skill enhancement and cross-training for the team.
- Ensuring accurate documentation of information to support ongoing improvements and informed decision-making.
- Delivering outstanding customer service by fostering rapport through open and engaging communication.
To qualify for the Customer Support Supervisor position, you should possess:

- Prior experience in a leadership or supervisory capacity within a customer-centric environment, including performance management, coaching, training, and mentoring.

- Experience in a customer-facing role such as retail, call center, or reception.
- Proficiency in managing complex queries and complaints.
- Familiarity with CRM systems is advantageous.
- Strong organizational and time management skills.
- A friendly and approachable demeanor, coupled with a genuine passion for assisting customers.
If you are an enthusiastic and dedicated individual interested in the Customer Support Supervisor role, we encourage you to submit your CV.

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