Business Administration Apprenticeship

2 weeks ago


Bristol, United Kingdom LMP Group Full time
Business Administration Apprenticeship - FIRST POINT LOGISTICS LTD

About the employer:

We offer a smart delivery network that offers choice and flexibility for customers using technologies that respect our people and planet. Our network is over 7000 professional couriers delivering to 220 countries by air, road or sea, access to over 75,000 European wide vehicles which range from a small van to an articulated lorry, and real-time GPS tracking.

Overview of role:

The Client Account Support is an integral mechanism helping with organizing, planning and processing each customer transaction from start to finish; maintaining internal and external communication ensuring the business provides excellent customer service.

Key details:

Hours: Monday to Friday (9.00am to 5.00pm).

Wage: £6.40 per hour

Location: A & W BUILDING, NEWFOUNDLAND WAY, PORTISHEAD, BRISTOL, BS20 7DF

Apprenticeship details:

Qualification: Level 3 Business Administration Apprenticeship Standard

Duration of course: 18 months

Training Provider: LMP Education (Rated in top 10 of UK providers)

All learning delivered online/ remotely alongside role.

Full Duties and Responsibilities:

The Client Account support the services and requirements of the regular and new clients through communication, organisation and prioritisation;

They are responsible for building long term relationships with customers but also oversee (and have full knowledge) of the other client relationships – ensuring business continuity
and excellent customer service;
The Client Account Support helps with organizing, planning and processing each Customer transaction from start to finish; maintaining internal and external communication;
They ensure that all processes are followed and that transactions are properly documented and recorded
The Client Account Support will be trained to know, understand and deliver the entire services portfolio of the business.

Responsibilities:

Achieving the overall collective sales target each month
Ensuring conversion of all sales leads received from the sales team
Responsible for retaining target margin in each transaction
Maintaining service levels and KPI standards
Responsible for upselling to each retained and new customer to increase transactional value
Builds and maintains relationships with clients and customers
Makes commercial decisions with the business at the forefront of thinking
Supports the team by imparting knowledge and helping to problem solve
Creates Processes for others to follow and learn from / updating such SOP
To attend regular team meetings

KPIs

Maintains high level of customer satisfaction
Achieves 80% of sales conversion from existing client enquiries
Maintains targeted margin retention
Maintains high level of on-time collections & deliveries
Completes 121’s and Appraisals
Completes Training and coaches others where required
Maintains a high level of records and analytical data

Skills & Personal Qualities:

Highly organised with great time management skills

Communicates effectively with Stakeholders internally and externally

Innovative Problem Solver who can prioritise theirs (and others) workloads

Team player with motivation and ability to work alone

Customer Centric – they put the customer at the heart of all they do

Listening and negotiation skills

Approachable and keen to share knowledge

Qualifications Requirements:

GCSE or equivalent (Functional skills) English (Grade 4) essential

GCSE or equivalent (Functional skills) Maths (Grade 4) essential

Next steps & Pre-employment checks:

Permitting you’re eligible for the role) Please expect to receive contact from our LMP Education Recruitment team, to discuss your application further.

Additionally, please be aware that upon a successful offer of employment, DBS checks and references will be obtained as part of your enrolment.

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