Customer Service Advisor
3 weeks ago
Job Title: Customer Service Advisor - Call CentreSalary of £23,143, with formal pay progression up to £24,720 Individual private health care Virtual GP service for you and your household Double matched pension scheme Based in Lincoln - potential for hybrid working after passing probation 37 hours per week - shifts between Monday and Sunday, 6am to 11pm covering 365 days per year About the role Due to the progression of our existing staff, we are looking for people to be the front-line voice of the Operations Contact Centre. You'll be taking inbound calls from customers with operational issues, such as blocked drains or customers experiencing a loss of water supply - and much, much more. Customers are at the heart of our business; so, we need a dedicated and personable team to manage our 6000+ weekly calls. Life in our call centre is very rewarding, upbeat, and energetic and you'll be surrounded by supportive mentors and team leaders who love what they do What do you need to be successful You don't need to have worked in a call centre before, many of our team have come from backgrounds in retail, hospitality, account management and more Excellent communication skills A high degree of empathy to customer needs and circumstances To be confident and passionate about customer service To have resilience in dealing with difficult calls Experience of working to targets or deadlines The ability to use IT systemsAdaptability and a willingness to learn Full training and mentoring package to guide you through your new career Fully paid 3 weeks classroom-based training, alongside a cohort of fellow new agents, with our dedicated training team. A further 5 weeks mentoring with experienced agents. Ongoing support from Team Leaders and colleagues Where will I work? Our offices are based in Lincoln and we have free on-site parking. What hours will I work? You will work an average of 37 hours per week, with shifts between Monday and Sunday, 6am to 11pm. Bank holiday working will also be required. Due to the importance of the work, the Operations department is open 365 days of the year and successful candidates should have the availability to work on any of these days. Your shift pattern will vary week to week, although you will be given 3 weeks' notice of your upcoming shift pattern for the next month. After one year to 18 months, we will undergo a preference exercise with you, to try and establish your preferred regular shift pattern, where possible. As a valued employee, as well as the above, you'll be entitled to: An assistance line for you and your household to support with Mental and Physical health challenges Life Assurance (8x salary) and Personal Accident cover (up to 5x salary) 25 days annual leave - rising with length of service and the ability to buy more Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay. Relaxed dress code Yearly bonus scheme Modern, well equipped offices - including on-site canteen, free parking, bike storage, spaces for reflection and prayer, and free tea and coffee. Find out more about us at: anglianwatercareers.co.uk and anglianwater.co.uk Inclusion Community Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them. Read how our agents experience 'I love working in the Operations Call Centre, as every day brings a new challenge All of my colleagues are great to work with and I enjoy making a difference for the customers that I speak to. The managers are always extremely supportive and fully appreciative of hard work.' - Scott Start date: 24.01.25Closing date: 01.12.24 Telephone roleplay: w/c 09.12.24Interview dates: w/c 16.12.24 For any queries, please don't hesitate to get in touch with our team at ContactCentreRecruit@anglianwater.co.uk
-
Customer Care Advisor
6 months ago
Jersey, United Kingdom Clarivate Full time**About You - experience, education, skills, and accomplishments** - No previous trademark experience required but would be an advantage. - Needs to be well organised and aware of deadlines. - Works accurately under pressure. - Capable of developing a good Trademark knowledge. - Always puts the customer first. - Has exceptional attention to detail. - Works...
-
Customer Advisor
6 months ago
Jersey, United Kingdom Boots Full timeSummary Job Reference: - 208050BR Jersey, St Helier Queen Street Permanent Part-time **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...
-
Customer Service Planner, Lincoln
3 weeks ago
Jersey, United Kingdom Anglian Water Full time €23,143Job Title: Customer Service PlannerLocation: Lincoln Job Type: Full-Time, Permanent, 37 hours per week. Salary - £23,143 with formal pay progression Private health care Virtual GP service for you and your household Double-matched pension scheme Generous annual leave Do you have excellent customer service skills and an ability to prioritise your workload?...
-
Customer Service Planner, Lincoln
3 weeks ago
Jersey, United Kingdom Anglian Water Full time €23,143Job Title: Customer Service PlannerLocation: Lincoln Job Type: Full-Time, Permanent, 37 hours per week. Salary - £23,143 with formal pay progression Private health care Virtual GP service for you and your household Double-matched pension scheme Generous annual leave Do you have excellent customer service skills and an ability to prioritise your workload?...
-
Customer Service Planner, Lincoln
3 weeks ago
Jersey, United Kingdom Anglian Water Full timeJob Title: Customer Service PlannerLocation: Lincoln Job Type: Full-Time, Permanent, 37 hours per week. Salary - £23,143 with formal pay progression Private health care Virtual GP service for you and your household Double-matched pension scheme Generous annual leave Do you have excellent customer service skills and an ability to prioritise your workload?...
-
Curtain/blind Installer
2 months ago
Jersey, United Kingdom Hillarys Blinds Full time €60,000Blinds and Curtains Installer - £60,000+ earnings p/a Flexible Hours to suit you – Full and Part-Time APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. You will be joining a network of over 1100 self-employed advisors who operate locally and do just that. Working in your local area you will visit customers in their...
-
Customer Experience Assistant
6 months ago
Jersey, United Kingdom William Hill Full timePeople don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. - Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and...
-
Blinds and Curtains Installer
2 months ago
Jersey, United Kingdom Hillarys Blinds Full time €60,000Blinds and Curtains Installer - £60,000+ earnings p/a Flexible Hours to suit you – Full and Part-Time APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1100 self-employed advisors who operate...
-
Customer Experience Associate
2 days ago
Jersey, United Kingdom Corecruitment International Full timeCustomer Service Opportunity in JerseyWe are seeking a highly motivated and organized individual to join our team as a Part-time Guest Service Ambassador in St Hellier, Jersey. This is a fantastic opportunity to develop your skills in customer service and work in a dynamic environment.About the Role:You will be responsible for ensuring the smooth operation...
-
Customer Success Administrator
2 months ago
Jersey, United Kingdom Apogee Corporation** Full timeWe are looking to recruit an Administrator to work in our Jersey office. This role will cover a variety of duties ensuring that our customers queries are responded to in a timely manner and our sales and service teams are well supported through accurate data entry and systems management. The role involves regular interaction with customers, suppliers and...
-
Customer Success Administrator
1 month ago
jersey, United Kingdom Apogee Corporation** Full timeWe are looking to recruit an Administrator to work in our Jersey office. This role will cover a variety of duties ensuring that our customers queries are responded to in a timely manner and our sales and service teams are well supported through accurate data entry and systems management.The role involves regular interaction with customers, suppliers and...
-
Client Service Associate
5 days ago
Jersey, United Kingdom COREcruitment International Full timeJob DescriptionThe Client Service Associate will be responsible for providing exceptional customer service, maintaining awareness of building facilities, and proactively dealing with enquiries and requests.Key Responsibilities:Warmly greet all guests/ visitors with a smile, following agreed standards.Maintain the necessary awareness of building facilities to...
-
Passenger Service Agent
6 months ago
Jersey, United Kingdom Condor Ferries Full timeWe have an exciting opportunity for Passenger Service Agents to join our Operations department at Condor Ferries. This role forms part of a fantastic team of which you will be a key member by being the voice of our brands, exceeding customer expectations always, to enhance the reservation and travel experience. **The Role** We are looking for motivated...
-
Customer Service Ambassador
1 week ago
Jersey Marine, Neath Port Talbot, United Kingdom Liberation Group Full timeAbout Us">We pride ourselves on empowering our Teams with autonomy to deliver exceptional customer experiences in a premium, fun environment.Situated close to the marinas and parking on the piers, this Guernsey pub is a convenient spot for locals, tourists, and visiting yachtsmen alike.Above all else, the Harbour Lights is a classic traditional pub with a...
-
Head of Customer Selection Exit Management Ciiom
8 months ago
Jersey, United Kingdom HSBC Full time-Job description **Some careers shine brighter than others.** *** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an...
-
Adult Support Services Coordinator
2 days ago
Jersey, United Kingdom Jarrodean Healthcare Recruitment Careers Full timeJarrodean Healthcare Recruitment Careers invites applications from dedicated and experienced professionals to fill the role of Adult Support Services Coordinator. This position is part of our Adult Learning Disabilities Services team on the island of Guernsey in the Channel Islands.Our team supports people with learning disabilities and autism in various...
-
Locum Vet
6 months ago
Jersey, United Kingdom Candor Health Full time**Competitive Compensation**: - Work in a leading veterinary hospital. - Access to cutting-edge veterinary equipment and facilities. - Opportunity for professional growth within a reputed institution. **Clinical Interests**: - Utilise advanced DR X-ray for small and equine animals. - Engage with a variety of tools such as video endoscopes, TPLO saws, and...
-
Beauty Consultant
7 months ago
Jersey, United Kingdom Clarins UK Ltd Full timeReady to bring passion into your career? Clarins is not only a fast-growing, leading beauty company, we’re also a committed, family-owned enterprise with a fiercely independent and pioneering spirit. As one of the top skin care companies worldwide, with a strong position in Europe and America and growth accelerating in Asia, we’re looking for an...
-
Client Service Executive
6 months ago
Jersey, United Kingdom HSBC Full time-Job description If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. The role will provide day to day support to Private Banking...
-
Part Time Beauty Consultant
6 months ago
Jersey, United Kingdom Elizabeth Arden Full timeElizabeth Arden Part Time Beauty Consultant - Boots Jersey (18 hours) **Company overview**: Elizabeth Arden is a global prestige beauty company established in 1910 and with an extensive portfolio of prestige beauty brands sold in over 120 countries. The company's brand portfolio includes Elizabeth Arden skincare, colour, and fragrance brands. We are...