Customer Experience Assistant

7 months ago

Jersey, United Kingdom William Hill Full time

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
- Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work.
- If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way

**You will be responsible for**:

- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required

**Working Patterns**:

- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday

**What do you need to be successful?**
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

**What's in it for you?**

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

- **
Working hours**: We’ve a range of full and part-time hours on offer.
- ** Compensation**: We pay over Jersey Living Wage. What’s more, there’s the opportunity to earn a quarterly performance bonus too.
- ** Holiday entitlement**: On top of a 29-day holiday allowance, you’ll get a paid day off for your birthday. Holiday allowance will increase with the length of service.
- ** Pension plan**: We’ll match your pension contributions an exceed it with the length of service.
- ** Perks and discounts**: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- ** Training and development**: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.

**What happens next?**

**Who are we?**
- With over 1,400 shops across the UK, we've been a permanent fixture on the UK high street since 1966 - and our Retail team sit right at the heart of our high-street experience.
- Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and go one better, for yourself and for William Hill.

LI-DNI

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