Guest Relations Manager
1 month ago
Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.
All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Reporting to the Front Office Manager, the role holder will contribute to the performance of their area by assisting in directing, ensuring the hotel meets its financial and guest satisfaction objectives.
Implements and maintains guest recognition program.
Handles guest complaints, inquiries, comments, feedback, and online survey, channels; Carries out administrative requirements as directed and submitting reports on time as directed by the management of the hotel.
Any other task as assigned by the Front Office Manager and hotel management.
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.
Self-Development & Management.
Business Planning and Analysis.
Educated to bachelor’s degree level, most likely within a business or hospitality management related discipline, or experience equivalent.
Previous experience in luxury hospitality brand is essential.
Fluency in verbal and written English is essential.
Must be a highly capable user of Microsoft office programs including Excel, Word, PowerPoint and Outlook.
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