Guest Experience Manager

1 week ago


Sheffield, Sheffield, United Kingdom Accor Hotels Full time

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilit
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description

  • Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
  • Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
  • Liaise closely with other relevant departments to ensure that guests requests and needs are met
  • Update and maintain repeat guest history system
  • Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
  • Handle guests' complaints and comments tactfully and efficiently
  • Handling guests' mails, messages, and answering of phone calls
  • Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
  • Be vigilant in regard to in-house credit matters and act upon any discrepancies

Qualifications

Degree or Diploma in Hotel Management.

#J-18808-Ljbffr

  • Sheffield, Sheffield, United Kingdom Accor Hotels Full time

    Company Description Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of...


  • Sheffield, Sheffield, United Kingdom Accor Hotels Full time

    Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of beautiful gardens, swimming...


  • Sheffield, Sheffield, United Kingdom Accor Hotels Full time

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilit By joining Accor, every chapter of your...

  • Guest Service Agent

    1 week ago


    Sheffield, Sheffield, United Kingdom Radisson Blu, Sheffield - Rooms Full time

    Join a world of Moment Makers - __Radisson Blu is coming to Sheffield this Summer_Are you a sophisticated host with an instinctive ability to anticipate our guests' needs by being in the right place at the right time and delivering an experience that is beyond expectation? Are creating memorable moments for our guests in your DNA?As an integral part of the...

  • Guest Service Agent

    1 week ago


    Sheffield, Sheffield, United Kingdom Radisson Blu, Sheffield - Rooms Full time

    Join a world of Moment Makers - __Radisson Blu is coming to Sheffield this Summer_Are you a sophisticated host with an instinctive ability to anticipate our guests' needs by being in the right place at the right time and delivering an experience that is beyond expectation? Are creating memorable moments for our guests in your DNA?As an integral part of the...


  • Sheffield, Sheffield, United Kingdom GES - Global Experience Specialists Full time

    Employment Type Permanent Are you a bright spark who is fluent in French and English to business level? Are you based in the UK and wishing to work remotely? Spiro, part of the GES collective, are currently recruiting an Account Manager to join our Brand Experience team. The Account Manager will partner with the client in meeting objectives and exceeding...

  • Quality Manager

    1 week ago


    Sheffield, Sheffield, United Kingdom Accor Hotels Full time

    Company Description Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of...


  • Sheffield, Sheffield, United Kingdom Accor Hotels Full time

    Company Description Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of...

  • Rmn

    1 week ago


    Sheffield, Sheffield, United Kingdom Experience Health Care Full time

    We ( Experience Healthcare Recruitment Agency ) looking for Staff Nurse (RMN) to work in the carehome. We have have long day and long Night shifts for them.Role of a Nurse Assessing, planning and evaluating care needs or the provision of care Participate in clinical meetings as required and report areas of concerns to managers Oversee care provided by Health...


  • Sheffield, Sheffield, United Kingdom Four is seeking a creative, consumer senior account manager with 5+ years' experience to work across Full time

    Four is seeking a creative, consumer senior account manager with 5+ years' experience to work across a dynamic portfolio of clients across destination, retail and consumer brands, working with some of the most celebrated destinations in London. Creative and inspiring – you will have a natural sense of what's new and what will garner media and social...

  • Deputy Manager

    1 week ago


    Sheffield, Sheffield, United Kingdom Slug & Lettuce Full time

    Location- Slug And Lettuce We are looking for experienced leaders who know how to be great team players and have a real passion to create an amazing guest experience. Can you... Support, coach and mentor your team Support the General Manager and work together to create and deliver your vision Ensure standards and compliance are continuous in the...


  • Sheffield, Sheffield, United Kingdom Recruitment Agenda Full time

    Brand Experience ManagerSheffieldContract Type: 40 hours per week. Working any 5 out of 7 on a rota basis which will consist of days, evenings, and weekends.Salary: £35,000 per year OTE £43,000 + car allowance.Agenda Partnership have partnered with a retail brand in Northampton who are recruiting for a Brand Experience Manager. Within this role you will...

  • Assistant Manager

    1 week ago


    Sheffield, Sheffield, United Kingdom Accor Hotels Full time

    Company Description Novotel. A well-loved worldwide network of destination hotels where everyday moments matter. Our aim is to provide a high level of comfort and relaxation for all our leisure, wellness and business guests. The Novotel experience includes suites, studios and apartments for longer stays, resorts for family holidays and signature...

  • Deputy Manager

    1 week ago


    Sheffield, Sheffield, United Kingdom Stonegate Group Full time

    Location- Slug And Lettuce We are looking for experienced leaders who know how to be great team players and have a real passion to create an amazing guest experience. Can you... Support, coach and mentor your team Support the General Manager and work together to create and deliver your vision Ensure standards and compliance are continuous in the...


  • Sheffield, Sheffield, United Kingdom Accor Hotels Full time

    Situated in the Bailand Bay district of Koh Chang, Mercure Koh Chang Hideaway provides cozy rooms equipped with individual climate control, a writing table, and a private terrace. Guests can enjoy the splendid ocean views from each room, complete with a shower, spa bathtub, and complimentary toiletries. Outdoor amenities include a swimming pool with...

  • Duty Manager

    1 week ago


    Sheffield, Sheffield, United Kingdom Accor Hotels Full time

    Company Description "Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...


  • Sheffield, Sheffield, United Kingdom Unite Foundation Full time

    Do you have a passion for leading teams delivering exceptional customer service, and value and show concern for others? If you are looking for a new and exciting opportunity in a company that will support and encourage you to develop your career, then we have room for you We are Unite Students , a progressive FTSE 100 company, and the leading provider of...


  • Sheffield, Sheffield, United Kingdom GES - Global Experience Specialists Full time

    This is all about YOU. You love bringing collaborative 3D creative designs and presentations to life, have a keen eye for detail, passionate about graphic design innovation, and looking for a place to grow and test your mettle as part of a truly collaborative global team of creatives and help us create inspiring experiences for our clients. You relish...


  • Sheffield, Sheffield, United Kingdom Clubhouse Full time

    Are you a warm and welcoming individual who thrives on creating memorable dining experiences? Do you have a knack for making guests feel at home from the moment they step through the door? If you're ready to be the face of our restaurant and ensure every visitor feels like a cherished guest, we'd love to have you on our teamAbout UsWe're not just a multi...


  • Sheffield, Sheffield, United Kingdom Accor Hotels Full time

    To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures. To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue. To recognize VIP guests and to apply the concerned...