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Guest Service Agent

3 months ago

Sheffield, Sheffield, United Kingdom Radisson Blu, Sheffield - Rooms Full time
Join a world of Moment Makers - _
_Radisson Blu is coming to Sheffield this Summer_
Are you a sophisticated host with an instinctive ability to anticipate our guests' needs by being in the right place at the right time and delivering an experience that is beyond expectation? Are creating memorable moments for our guests in your DNA?


As an integral part of the pre-opening team, you will work proactively to ensure guest satisfaction and the smooth running of operational departments including Food & Beverage & Front Office.

You will join a team that exudes our Yes I Can spirit and who are passionate about delivering incredible service; where we believe that anything is possible, whilst having fun in all that we do

We are now looking for a
Night Guest Service Agent to join our dynamic team here at Radisson Hotel Group
We focus on you as a person, your skills, talents, and passion - not only on your resume. Because mindset is what it's all about. And you can grow the rest with us. That's a promise

What We Offer Our Night Guest Service Agents
We aim to be as good a place to work as we are to stay.

That is why we offer a competitive compensation and benefits package, which includes:

  • Special rates for our team members, and friends and families while travelling and staying in our hotels
  • We take our "We grow talent, talent grows us" culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
  • Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
  • Contributory pension scheme and Life Assurance
  • Complimentary meal on duty
  • Uniform
  • Access to the Employee Assistance Programme through UNUM
  • Fantastic opportunities to progress
  • 28 days holiday for full time team members
  • Free use of our leisure, pool and gym facilities at offpeak times *where applicable

The Night Guest Service Agent Role


Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.


  • Our
    Night Guest Service Agents love the hustle and bustle of life It's not just about checkin and checkout. It's about everything inbetween
  • You will be our guests' superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
  • You will exude patience, empathy and have the personality to host the show
  • As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department
As
Night Guest Service Agent, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do

Qualities We Are Looking For In Our Night Guest Service Agent

  • Flexibility and a positive, Yes I Can Attitude
  • An eye for detail
  • Is a creative problemsolver
  • Passionate about creating extraordinary service
  • Ability to work as part of a team to ensure guest satisfaction
  • Strong verbal communication skills
  • Experience in a similar position is beneficial but not essential


The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.

Become part of the world of
Moment Makers, we are looking forward to getting to know you

Our latest, brand-new hotel will be making its home in the
heart of the city, ideally located in the city centre on Pinstone Street, this brand-new hotel designed within striking Victorian architecture will feature 154 rooms, a luxurious rooftop restaurant and bar, a state-of-the-art gym, as well as multi-functional and flexible meeting and events spaces.


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