Customer Support

3 weeks ago

United Kingdom Evertz Full time
Customer Support & System Commissioning Engineer - Broadcast Systems

Department: Technical Support Location: Reading, United Kingdom

Evertz is a world leading company in the design and manufacture of innovative and pioneering video & audio broadcast equipment, for both traditional point-to-point based architectures as well as high speed and high bandwidth network based architectures.

We are expanding our Customers Support team and are looking for keen and enthusiastic engineers/technicians with a passion for technical customer support to join our UK based team at Winnersh, Berkshire. Prior knowledge of the broadcast industry is not a requirement but would be an asset.

Evertz is a global video & audio technology company who are committed to providing an exceptional level of support to our customers worldwide. The role encompasses many aspects including the direct support of our customer base, onsite & remote commissioning and training.

This position is a challenging mix that combines technical know-how and customer service skills and requires, at times, national and international travel to our customer’s production studios and distribution facilities.

Responsibilities:

  • To respond and provide technical guidance to customers regarding operational issues, configuration, firmware upgrades and general maintenance.
  • To assess the customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause.
  • To install products or systems at customer sites and deliver training to customers in-house or abroad.
  • To maintain a communication link between customer service and other departments to resolve customer issues and communicating customer feedback to aid in design changes including customer feature requests to the product team.
  • To recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner.

Qualifications:

  • No mandatory formal qualification required, although HND / Degree in Electronics or Engineering as a guide.
  • May be qualified through industrial or professional experience with experience of digital video & audio in broadcast or a related professional field.
  • Previous experience testing/servicing/commissioning digital products in the broadcast industry.
  • Willingness to learn technical aspects of legacy and current product and be able to self-educate to competency level given access to appropriate resources.

Communication

  • Good interpersonal & communication skills.

Personal Qualities

  • Self-motivated, with the ability to self-manage time, targets and work load.
  • Enthusiastic and always maintains professionalism, even under pressure.
  • Flexible, willing and able to travel or work overtime at short notice.
  • Excellent attention to detail, following set procedures and instructions as required.
  • Resourceful, with the ability to put forward solutions quickly in difficult situations

What we offer:

  • Work-life balance
  • Career progression.Fast paced environment with opportunity to learn broad range of technical skills
  • Casual work environment
  • Social events

About Evertz:

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.

With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz

#J-18808-Ljbffr

  • Business Support Officer

    1 week ago

    United Kingdom Creative Support Ltd Full time

    Full-Time, Part-Time An exciting opportunity has arisen to join our not-for-profit organisation as a Business Support Officer. We are seeking a graduate or professional who is highly proactive and well-organised to support operational and administrative output. You will provide efficient support to services dedicated to supporting adults with learning...

  • Customer Support Specialist

    5 days ago

    United Kingdom Igame Full time

    Are you interested in working as a customer support specialist? This role is a vital part of any business, and it can be a fulfilling and rewarding career choice. In this guide, we’ll cover everything you need to know about being a customer support specialist, including the job description, salary, interview questions, and more. A customer support...

  • Customer Support Engineer

    4 weeks ago

    United Kingdom IC Resources Full time

    An excellent opportunity has become available for a Customer Support Engineer to join a leader in the design, innovation, and manufacturing of wireless and sensing solutions. As a Customer Support Engineer, you will have a number of core responsibilities that include: Technical customer support Fault-finding Managing returns and replacements of faulty...

  • Customer Support Engineer

    4 weeks ago

    United Kingdom IC Resources Full time

    An excellent opportunity has become available for a Customer Support Engineer to join a leader in the design, innovation, and manufacturing of wireless and sensing solutions. As a Customer Support Engineer, you will have a number of core responsibilities that include: Technical customer support Fault-finding Managing returns and replacements of faulty...

  • Customer Support Manager

    1 month ago

    United Kingdom Griffin Bank Ltd Full time

    The Customer Success team Customer support is the beating heart of any business and it is especially the case at Griffin. We put the customer at the centre of everything we do because we know that satisfied customers not only drive repeat business but also become powerful advocates, influencing others and fostering a positive reputation. Building a strong...

  • Customer Support

    5 days ago

    United Kingdom Lexsynergy Limited Full time

    Join an international team of talented lawyers, programmers and thought leaders, who work collaboratively to shape the future of brands online. Salary Variable Location Remote (UK) Hours Required Variable Role If selected for this role, you will be handling general support queries, DNS queries, and all domain support related matters. You must be able to...

  • Customer Support Manager

    2 days ago

    United Kingdom MRJ Recruitment Full time

    Are you an experienced Customer Support Manager that likes the sound of working at a new & exciting start-up that’s disrupting their industry in both the UK and USA? Our client, a rising star in the B2C marketplace industry is looking for a someone to own the entirely new customer Support function they’re building out from top to bottom - If you’re a...

  • Customer Support Manager

    2 days ago

    United Kingdom MRJ Recruitment Full time

    Are you an experienced Customer Support Manager that likes the sound of working at a new & exciting start-up that’s disrupting their industry in both the UK and USA? Our client, a rising star in the B2C marketplace industry is looking for a someone to own the entirely new customer Support function they’re building out from top to bottom - If you’re a...

  • Customer Support

    2 weeks ago

    United Kingdom Euro London Appointments Full time

    Are you fluent in French and passionate about customer service? I am looking for a dedicated French Speaking Customer Support Representative to join a very niche company. As a Customer Support Representative, you will be responsible for providing excellent customer service to the French-speaking clients through various channels such as phone, email, and...

  • Customer Support Representative

    4 weeks ago

    United Kingdom Gtaf Full time

    At Greentech Apps Foundation (gtaf.org ), our mission is to help Muslims better understand Islam by building user-friendly software products. As a Customer Support Representative, you will be responsible for providing exceptional support to our customers through various channels, such as email, chat, and social media. You will address customer inquiries,...

  • Customer Support

    1 week ago

    United Kingdom Emma - we are hiring! Full time

    Emma is the app to manage all things money. Our mission is to empower millions of people to live a better and more fulfilling financial life. Emma was founded by engineers, who are extremely focused on coding, product and data. These are the three pillars on which we want to build a strong tech culture and fix personal finance once for all. We have...

  • Customer Support Agent

    1 month ago

    United Kingdom Lawhive Full time

    Who we are? We’re on a mission to make sure everyone has access to the law. Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer specifically built for consumer legal work. Equal...

  • Customer Support Agent

    1 month ago

    United Kingdom Lawhive Full time

    Who we are?We’re on a mission to make sure everyone has access to the law.Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer specifically built for consumer legal work.Equal access to...

  • Customer Support Agent

    1 month ago

    United Kingdom Lawhive Full time

    Who we are? We’re on a mission to make sure everyone has access to the law. Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer specifically built for consumer legal work. Equal...

  • Customer Support Agent

    1 month ago

    United Kingdom Lawhive Full time

    Who we are?We’re on a mission to make sure everyone has access to the law.Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer specifically built for consumer legal work.Equal access to...

  • Customer Support Agent

    1 month ago

    United Kingdom Lawhive Full time

    Who we are?We’re on a mission to make sure everyone has access to the law.Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer specifically built for consumer legal work.Equal access to...

  • Customer Support Agent

    4 weeks ago

    United Kingdom Lawhive Full time

    Who we are? We’re on a mission to make sure everyone has access to the law. Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer specifically built for consumer legal work. Equal access...

  • Customer Support Analyst

    3 weeks ago

    United Kingdom DXC Technology Inc. Full time

    Insurance Claims Customer Support Analyst   Company Overview: Join our dynamic team at Velonetic, a leading insurance provider committed to delivering exceptional service to our clients. We're seeking a passionate and customer-focused individual to join us as an Insurance Claims Customer Support Analyst.   Position Overview: As an Insurance Claims...

  • Customer Support Executive

    1 month ago

    United Kingdom Vitesse PSP Limited Full time

    We are on the Vitesse frontline as the key point of contact for our clients; supporting the fast movement of money to pay claims to insurance policyholders in their time of need. You will be part of a team that strives to put the customer first by meeting their needs and finding ways to improve what we do and the service we provide. Typically, you will be...

  • Chemical Customer Support

    4 weeks ago

    United Kingdom Northampton Business Directory Full time

    Job Description The Role: This role forms an intermediate between the commercial and laboratory teams, as the go to for technical support within customer services. The role involves dealing with and responding to technical queries and enquiries from customers and internally, as well as performing tasks to support the technical delivery of testing and...