Complaints Management Assistant

1 month ago


United Kingdom Colliers Full time

Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national, and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.
The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland.
This role offers a unique opportunity to be the face of our prestigious commercial property while actively engaging with tenants, managing health and safety, fire risk, and coordinating various events and operational activities.
Coordinated and scheduled meetings, appointments, and events, taking an active role in organizing and overseeing various activities within the building.
Follow process to ensure health and safety protocols, fire risk assessments, and procedures, ensuring compliance with regulatory standards and company policies.
Act as a liaison between tenants, property management, and external service providers, addressing tenant concerns and fostering positive relationships.
Deputise for the Centre Management Team in their absence, supporting the client and tenants with their requests.
Undertake building inspections to ensure areas are clean, presentable, and observed for any remedial maintenance works required.
Provide support to the Centre Management team daily.
Be flexible, supportive, and adaptable to the daily challenges.
Actively participate in regular meetings, serving as a main point of contact for the Centre Management team.
Record and address complaints in line with company policy.
proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).


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