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Job Description

Applications Support Analyst

Wellingborough - hybrid

Role -

Working for this established and trusted family firm that has seen three generations of manufacturing using world leading technology, they require an Applications Support Analyst to join the team here providing business systems and application support to their end users and assisting in the continued rollout, support and troubleshooting of their IT Applications and Peripherals. This will also involve supporting other sites throughout the company and may require occasional travel. The role duties are as follows -

  • Provide support for the full complement of the Group’s applications and peripheral tools in a 1st and 2nd line capacity, as a member of the internal team.
  • Be accountable for daily system and application management support activities including health checks, reporting initial diagnosis of issues, resolving such issues.
  • Work collaboratively with the ERP supplier to support and deliver a world class application suite and peripheral tool set.
  • Liaise with third parties, 3rd line support or application consultants where required.
  • Work with users to reproduce and triage defects, problem solving related to business applications.

Required Skills & Qualifications -

The role requires an individual who has some skills in software development and technical knowledge who can identify and build solutions but also has good organisational skills along with excellent inter-personal skills -

  • Experience of supporting mission critical applications and systems, with good knowledge of system technologies, business processes and incident handling in a 24x7x365 support environment.
  • Previous experience working in a strongly customer-focused environment, used to providing support to demanding users and teams.
  • Must be comfortable with working in a fast-moving, dynamic environment.
  • Experience of Databases, SQL queries and scripts, Excel, SharePoint database level.
  • Good working knowledge of Office 365 tools and applications (SharePoint, Teams, Excel, Word, PowerPoint).
  • Good interpersonal, time management and communications skills
  • Experience in ERP Systems would also be an advantage.

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