Senior Service Desk Engineer
2 weeks ago
Senior Service Desk Engineer
Hybrid working
London
Working within a financial services company as a senior service desk engineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house. Is this role for you?
Do you want to grow your understanding of finance and further develop your IT skills?
Join a growing team and Build for the future. The Role & Responsibilities:
Transferring the service desk from an external provider to an internal team. The candidate would be a people person able to provide support to all levels of the business as well as carry out larger projects.
- 3rd/4th line IT support
- Working within the ITIL framework
- Project work
- On-boarding devices and employees
- Training & Mentoring Juniors
- Providing 5-star customer service
The person:
- Senior IT support engineer experience
- Indepth understanding and subject matter expertise of Microsoft 365, Windows Server Technologies, Exchange Online, Active Directory (AD) & Azure AD
- Networking & server management
- BAU support and being the point of escalation
- Worked in ITIL frameworks
- Project management or migration experience
Desirable (but not required):
- Worked within an MSP or IT consultancy
- Worked in the Financial sector
- ITIL certification
- Microsoft Certified
The reward:
- Competitive salary & Pension contributions
- Bonus Scheme
- 25 days holiday
- Cycle to Work Scheme
- Access to discounts
Requirement:
You must have the following visas/right to work to be eligible for this position:
British Citizen, ILR, Dependant Visa, Pre-settled status etc.
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