Senior Service Desk Engineer

4 weeks ago

London, United Kingdom iO Associates - UKEU Full time
Job Description

Senior Service Desk Engineer
Hybrid working
London
The Opportunity
Working within a financial services company as a senior service desk engineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house.
Is this role for you?
 Do you want to grow your understanding of finance and further develop your IT skills?
Join a growing team and Build for the future.
The Role & Responsibilities:
Transferring the service desk from an external provider to an internal team. The candidate would be a people person able to provide support to all levels of the business as well as carry out larger projects.

  • 3rd/4th line IT support
  • Working within the ITIL framework
  • Project work
  • On-boarding devices and employees
  • Training & Mentoring Juniors
  • Providing 5-star customer service


The person:

  • Senior IT support engineer experience
  • Indepth understanding and subject matter expertise of Microsoft 365, Windows Server Technologies, Exchange Online, Active Directory (AD) & Azure AD
  • Networking & server management
  • BAU support and being the point of escalation
  • Worked in ITIL frameworks
  • Project management or migration experience


Desirable (but not required):

  • Worked within an MSP or IT consultancy
  • Worked in the Financial sector
  • ITIL certification
  • Microsoft Certified


The reward:

  • Competitive salary & Pension contributions
  • Bonus Scheme
  • 25 days holiday
  • Cycle to Work Scheme
  • Access to discounts


Requirement:
You must have the following visas/right to work to be eligible for this position:
British Citizen, ILR, Dependant Visa, Pre-settled status etc.
You must be UK-based to apply for this role.
*If you don't have the right to work in the UK or are not located in the UK, you will be automatically rejected from the process due to client requirements.
Apply Today

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