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Telephone Support Officer

4 months ago

United Kingdom A2Dominion Housing Group Ltd Full time

36 Hours per week (12 hour shifts from 8am to 8pm Monday to Saturday on a rota basis)
£We are a residential property group with a social purpose. We’re committed to supporting all our customers to live independently so they can enjoy their homes and neighbour hoods. Our values and vision underpin all that we do: Deliver, Respond, Innovate, Value Diversity, and Enterprise. In this Support Officer role, you will deliver high-quality support to clients living in supported accommodation for up to 2 years, enabling them to sustain their tenancy and promoting independence, freedom and choice. Ensure prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.
Agree and review client Independent Living Plans and Risk Assessments regularly and deliver contracted support hours to achieve the required outcomes.
Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact as appropriate, taking follow-up action and coordinating wraparound support if required from other agencies (for example, Adult Social Care, Criminal Justice, Health services) and internal departments.
Engage in continuous professional development and reflective practice.
Have experience of working in a customer-facing role, and a passion for customer service.
Have the understanding to motivate people who have complex and diverse issues including alcohol or substance misuse, mental health trauma and/or behavioural challenges.
Have an awareness of Universal Credit and Housing Benefit, as well as voluntary and statutory support agencies.
Have the skills to identify and manage risk.
Have exceptional administration and IT skills – especially Windows, Microsoft Office (Outlook, Word and Excel)
We support our people and help you feel like you belong.
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
~ Up to 8% contributory pension
~ Customer Experience Awards
~ Employee Assistance Program
~ Eyes tests and Flu vouchers

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
You have Knowledge of child protection requirements and reporting safeguarding concerns.
You can network and build strong relationships with partner agencies, community and critical stakeholders.
Have a valid driving licence and use your transport.
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