Community Legal Officer
1 week ago
We’re delighted to be partnering with a leading legal Regulatory body in their search for a Regulatory Conduct Officer to join their team in Belfast, on a full time permanent basis.
Individual Private medical insurance with immediate opportunity to benefit. Employee portal and mobile apps for support and claim assistance.
In addition to the normal public and bank holidays, a leave entitlement of 25 days per annum.
A contributory pension scheme, to which the employer contributes at a rate of 10% of the salary.
Income protection in the event of long-term illness with added benefits of Employee Assistance Programme, Be Well Helpline, Later Life Care, Virtual GP, Mental Health Services, Online Physiotherapy Service, Second Medical Opinion, Medical Concierge, Nurse Support Services, Long-term chronic condition support, Vocational rehabilitation support, and financial protection.
Salary sacrifice schemes, including Tech Scheme and Cycle to Work Scheme.
Affinity schemes with local organisations, i.e., Victoria Square, Q Parking, Agnew Corporate, and Kingsbridge Private Hospital.
As the Regulatory Conduct Officer you will be responsible for processing correspondence, assisting in the initial assessment of complaints regarding the conduct of a solicitor, registering complaints for investigation, handling telephone enquiries from complainants and solicitors as required.
You will also have administrative responsibility for ensuring that complaint correspondence is retained on the organisation's CRM casework system and for providing support by dealing with enquiries received from solicitors and other parties.
To investigate and respond to complaints in accordance with the Solicitors (NI) Order 1976 as amended, under the direction of the Head of Professional Conduct.
To consider suitable resolutions to complaints under the direction of the Head of Professional Conduct.
To provide initial assessments of complaints.
To provide Head of Professional Conduct with applicable complaint statistics and data.
To assist in the provision of ad hoc reports as requested concerning complaints and other feedback.
To communicate effectively with members of the public, the solicitor’s profession and third parties both by telephone and in writing.
To assist the Head of Professional Conduct in the updating of internal procedures and protocols, to maintain the effective investigation of complaints.
Investigate and manage a variety of complex cases with a thorough knowledge of the relevant legislation, policies and procedures including gathering, analysing, and evaluating evidence and making decisions relating to the direction of the investigation.
To report and present on the findings of an investigation and regulatory items to the Professional Conduct Committee.
Assume responsibility for personal case load, planning and prioritising as required to ensure timescales and deadlines are met.
Draft formal documentation for use within the conduct and complaints process.
This includes attending any review meetings and hearings as a representative of the Law Society.
Maintain full and accurate records securely in respect of all investigations, whether kept manually or electronically, in line with information governance policies and to ensure accurate statistics can be produced.
Respond proactively to colleagues, participate in team working, work to corporate policies and procedures and contribute to the business of the Law Society.
Participate in internal and external project groups as required.
Undertake relevant training and where required deliver training to others.
Work within a performance management framework, including participation in supervision and appraisal processes.
This role would be particularly suitable for someone with operational experience of working in a law practice.
To make an application to the Regulatory Conduct Officer role, you will fulfil the criteria below;
Possess a degree in law and at least two years relevant experience to include experience of formal investigation. Knowledge of Microsoft Office Suite (Word, PowerPoint, Excel) and other commonly used office packages.
Strong IT and typing skills.
The ability to apply sound judgement to ensure that decisions are taken in accordance with Departmental procedures and policies.
Experience of working in a regulatory context.
A relevant qualification in investigation/complaints handling.
As the Regulatory Conduct Officer you will receive a salary between the Salary scale for the post of £34,682 to £42,025, dependent on experience.
Individual Private medical insurance with immediate opportunity to benefit. Employee portal and mobile apps for support and claim assistance.
In addition to the normal public and bank holidays, a leave entitlement of 25 days per annum.
A contributory pension scheme, to which the employer contributes at a rate of 10% of the salary.
Income protection in the event of long-term illness with added benefits of Employee Assistance Programme, Be Well Helpline, Later Life Care, Virtual GP, Mental Health Services, Online Physiotherapy Service, Second Medical Opinion, Medical Concierge, Nurse Support Services, Long-term chronic condition support, Vocational rehabilitation support, and financial protection.
Salary sacrifice schemes, including Tech Scheme and Cycle to Work Scheme.
Affinity schemes with local organisations, i.e., Victoria Square, Q Parking, Agnew Corporate, and Kingsbridge Private Hospital.
Or, if you prefer to chat about the role confidentially before submitting a CV, please get in touch via the contact details provided.
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