IT Support Technician

3 weeks ago


United Kingdom Bells IT Support Full time

Our company is seeking a skilled 3rd Line IT Technician to join our small but growing IT team. The ideal candidate will be responsible for managing and maintaining our customers' IT infrastructure, as well as providing advanced technical support and troubleshooting to end-users and other IT staff. The role requires a strong understanding of networking, server hardware and software, security, and cloud-based technologies, as well as excellent communication and problem-solving skills.

Roles and Responsibilities:

  • Provide 3rd line technical support and troubleshooting to end-users and other IT staff, including diagnosing and resolving complex technical issues
  • Manage and maintain server hardware and software systems, including installation, configuration, and maintenance of Microsoft Windows Server, Active Directory, Exchange Server, and other server applications
  • Monitor and maintain network performance and security, including firewalls, VPNs, switches, routers, and other network components
  • Maintain and manage cloud-based technologies, such as Office 365 and Azure
  • Collaborate with 2nd line and 1st line IT technicians to escalate issues and ensure timely resolution
  • Provide technical guidance and support to end-users and other IT staff, including training on new hardware and software systems
  • Maintain accurate documentation of IT infrastructure, including hardware and software inventory, network topology, and system configurations
  • Identify and recommend improvements to IT systems and infrastructure to ensure optimal performance, security, and scalability
  • Participate in project planning and execution, including developing project plans and timelines, and executing project tasks as assigned
  • Stay up-to-date with industry trends and advancements in IT infrastructure and security, and recommend new technologies and practices as appropriate

Qualifications:

  • At least 5 years of experience in a similar role, with a strong background in IT infrastructure management and technical support
  • Solid understanding of server hardware and software systems, including Microsoft Windows Server, Active Directory, Exchange Server, and other server applications
  • Experience with cloud-based technologies, such as Office 365 and Azure
  • Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN
  • Strong understanding of cybersecurity and best practices for IT security
  • Excellent communication and interpersonal skills, with the ability to work effectively with end-users and other members of the IT team
  • Strong problem-solving skills and the ability to work independently to identify and resolve complex issues
  • Relevant industry certifications, such as Microsoft MCSA/MCSE or CompTIA Security+

Example types of queries

  • Complex server issues
  • Network infrastructure management
  • Advanced security measures and threat detection
  • Advanced database management and administration
  • Advanced data recovery and disaster recovery planning
  • High-level IT project management


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