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Technician (Technical Support Technician)

2 months ago

United Kingdom JRNI Full time

L2 Customer Support Technician (UK Remote) JRNI delivers the industry’s leading enterprise SaaS scheduling and queuing platform designed to optimize the customer journey through powerful personalized experiences both in-person and virtually. JRNI’s offerings are used by some of the world’s largest retailers and financial institutions including HSBC, Santander, Next, Signet and Urban Outfitters.
As part of our Global Customer Support Team you will be supporting our Enterprise client base, whilst creatively working with different teams across the business to solve technical problems. It’s a really exciting role for somebody who wants to ramp up their technical and commercial acumen whilst investigating and solving Enterprise Clients technical issues.

Assist with the configuration of customer booking systems and test changes to the platform.
You’ve got experience working within a complex bespoke SaaS or Software company and you’ve got a solid level of commercial and technical understanding.
~Excellent communication skills in both written and spoken English.
~ Experience building relationships with customers and with peers across the business.
~ Experience of working remotely.
~ The ability to develop an in-depth understanding of a bespoke software product and show a basic knowledge of HTML / CSS or other coding languages. (Have experience with Zendesk, Jira or equivalent bug-tracking software.