F&B supervisor

4 weeks ago

London, United Kingdom Accor Hotels Full time

The Movenpick Hotel Waad Al Shamal is a luxury 5-star hotel located in the stunning Northern Province of Saudi Arabia. The hotel offers a wide range of amenities, including five exquisite food and beverage venues, providing guests with a diverse culinary experience. For those in need of professional spaces, the hotel features 18 expansive meeting rooms, perfect for hosting conferences, workshops, or other corporate gatherings. Additionally, the hotel offers large banqueting facilities, making it an ideal venue for grand celebrations and events.
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo #To ensure that the assigned food and beverage outlet is managed successfully as an independent profit center.
• To ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To monitor service and food and beverage standards in assigned outlet.
• To handle all guest complaints, requests and enquiries on food, beverage and service.
• To establish a rapport with guests maintaining good customer relationship.
• To ensure that all Food and Beverage forms and reports are forwarded accordingly.
• Must be an example of the Sofitel Values, Brand Standards, and a champion of appearance & hygiene guidelines.
• Implements guidelines, policies and procedures according to Sofitel Guidelines & Standards.
• Must apply the Sofitel Food & Beverage rituals.
• To assign responsibilities to subordinates and to check their performance periodically.
• To conduct yearly performance appraisal.
• To carry out quarterly, bi-yearly, yearly inventory of operating equipment.
• To assist in the building of an efficient team of heartists by taking an active interest in their welfare, safety and development.
• To ensure that all heartists report for duty punctually wearing the correct uniform/attire and name tag at all times and to ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To ensure that all heartists provide a friendly, courteous and professional service at all times.
• To assist in the training of heartists ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
• To supervise the heartists within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.
• To ensure that you read the hotel's heartists Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To respond to any changes in the department as dictated by the needs of the industry, company or hotel and sharing your plan of action with your superiors.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To ensure that all heartists are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company / hotel policies and procedures.
Attention to detail, style and aesthetics of hotel is critical.
~ Ability to attract new, dynamic talent who compliment the vision of the department / hotel.
~ College Degree in Hospitalityor similar field.
~Fluent in English, Arabic and French

Employee benefit card offering discounted rates in Accor worldwide.
Meet James, the food and beverage manager in London
Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

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