F & B Supervisor

3 weeks ago

London, United Kingdom Royal Lancaster London Full time

#JoinOurHappiness

Are you the type of person that gets out of bed on the right side every day? Ifso, we’d like you to come and join our happiness as our  F&B Supervisor in Park Lounge Bar.

Here at Royal Lancaster London, our goal is to be the happiest hotel in Londonand it’s our people that deliver it with their fun and caring attitude. We arealways on the lookout for development opportunities, and moments to grow whilehelping our colleagues reach their potential and opening the door to their nextopportunity.

As a “We Always Care” employer, you will be provided with tailored developmentplans, training, and apprenticeship opportunities to develop your career

Joining our independently owned and 5–star service hotel as our  F&B Supervisor , youwill help to build a supportive and social place, where we can all be at ourbest while receiving the following happiness perks:

Service Charge  Employee discounts of up to 50% on food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa) Employees and Friends & Family rates across our sister properties Complimentary meals on duty laundered complimentarily Refer a friend bonus Workplace pension schemes Employee recognition schemes and Social Committee events including gala dinners and much more

In your role as our  F&B Supervisor within our Food & Beverage team,you will provide a high standard of service from enquiry through toconfirmation by constant feedback, chasing and building rapport with clientsand using the set yield parameters to convert business.

Key Duties and Responsibilities

Promote the image of Royal Lancaster London as a professional organization. Ensure to maintain a personal attitude of a high standard and quality, which produce efficiency and productivity of the department. Deal with assigned projects and duties managing time in an efficient way. Ensure that opening and closing is completed as per agreed standards. Ensure that the restaurant is set up properly for each service, that the team members are following grooming standards and that all the service stations are fully stocked, clean and free of damage. Lead the team to ensure they provide polite and efficient service at all times, ensuring daily briefing are conducted, opening & closing duties and assigned tasks are completed, preparing floor plan, focusing on customer service. Monitor the quality of product and service via spot-checks, quality checks, observation and feedback. Assist with clearing, re-setting tables, taking orders, serving food and drinks, and other operational duties when necessary. Monitor clock in and out (or sign-in and sign-out for agency) of the team members on a daily basis and take corrective actions when needed; Record absence, sickness, lateness and prepare the back-up documents or leave comments for payroll when necessary; Collaborate with assistant manager and/or outlet manager in producing an accurate time sheet weekly. Collaborate with assistant manager and/or outlet manager in monitoring and controlling PAR levels, stock ordering needs and correct ordering procedures. Deal with guest complaints and seek a positive outcome. Communicate effectively with the team, peers and higher management. Assist in other Food & Beverage areas as and when required. Report any maintenance or cleanness issues as per department procedures. Monitor team’s grooming standard and ensure they are familiar and adhere to cleaning schedules and requirements.

We’re more concerned with what’s inthe glass not whether it’s half full or empty so come and pour some happinessinto yours by joining our team.

#JoinOurHappiness

All applicants must be legally eligible to work in the UK.

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