Account Manager

1 month ago

Gateshead Tyne and Wear, United Kingdom FIS Global Full time

We support individuals coming from all walks of life.
Full time Position Type :
Full time Type Of Hire :
Bachelor of Commerce/Business Travel Percentage :
At Worldpay you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. As a Client Relations Account Manager, you will be responsible for ensuring excellent and consistent rapport with FIS clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery

It’s a self motivated and diverse team supporting our biggest Enterprise customers (portfolio of Tr1 – Tr3) with their operational needs including training, selling the benefits of new products, incident management, reactive and proactive support.
It’s a fun place to work with regular activities and fund raising events to give back to the community. We support customers using a wide number of products including payment gateways, Acquiring, fraud tools, reconciliation and reporting tools.
Serve as primary point of contact to support problem resolution and ensure client retention
Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced and all operational arrangements are in place to provide an exceptional level of service
Organizational and time management skills
A strong aptitude to the analysis and ability to solve problems
Proficient in MS Office including PowerPoint
Added Bonus if you have:
Broad knowledge of Worldpay products and related services
Language Skills
A competitive salary and benefits
A variety of career development tools, resources and opportunities
Time to support charities and give back in your community
Hybrid working 2 days a week office based, 3 days a week from home. Hours Monday – Friday between 9am – 5pm (UK time)
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

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