Senior Support Services Manager

2 weeks ago


London, United Kingdom Dynamic Search Solutions Full time

Job Description Title: Service Coordinator
Location: Hybrid UK, commutable to London or South Manchester 2-3 times per week
Company Overview: Join a leading IT firm dedicated to delivering cutting-edge solutions to public sector organizations. We specialize in aligning IT Service Management (ITSM) practices with industry standards, ensuring optimal operational efficiency and continuous service improvement.

We are seeking an IT Service Management Coordinator to manage ITIL-aligned processes and policies within our dynamic environment. In this administrative role, you will be instrumental in supporting the delivery of services within the IT Industry.

This is an ideal role for someone looking to carve out a career within IT Service Management.

Support Service Managers with the delivery of IT Service Management processes aligned with ITIL framework
Support the senior Service Managers with administrative changes relating to services delivered
Implement and optimize ITSM tools like ServiceNow to elevate problem management processes.
Support service onboarding/offboarding procedures, integrating with IT Product Catalogue.
Produce comprehensive reports leveraging data analysis to identify trends and areas for improvement.

Person Specification: To excel in this role, you should have:
Have excellent customer facing skills and an understanding of ITIL Framework.
Some experience in service management and industry-standard service management tools.
Strong stakeholder management skills and the ability to manage expectations effectively.

Competitive salary and exceptional employer pension contributions.
Generous leave entitlement, including annual leave and privilege leave.
Access to exclusive discounts, flexible working arrangements, and professional development opportunities.
Comprehensive health and wellbeing initiatives and various employee benefits.



  • London, United Kingdom AdRoc Full time

    We're looking for a Senior Incident & Problem Service Manager to join one of our public sector clients. Location: London, hybrid The individual needs to be able to gain buy-in from the team to enhance the service and improve ways of working. Providing a User focused service in restoring IT issues affecting the business. Working closely with other...


  • London, United Kingdom Inspiration Support Services Full time

    **Support worker for Semi Independent Living Accommodation** **Job details** Full-time | Part-time | Bank| Permanent **Full job description** **Support Worker (16+ Semi-Independent)** **Job purpose**: - To deliver a high-quality service for semi-independent accommodation and support to young people aged 16 plus who are preparing to leave the care of...


  • London, United Kingdom Creative Support Full time

    Job Reference: 70876 Posted: Tuesday 7th November 2023 Closing Date**:Thursday 23rd November 2023** **£13.00 per hour** **Brent, London** *** **Full-Time** Do you have the commitment and values to make a real difference to the lives of people with care needs? Are you passionate about empowering them to improve their quality of life, while supporting...


  • London, United Kingdom Creative Support Full time

    Job Reference: 69806 Posted: Monday 6th November 2023 Closing Date**:Tuesday 21st November 2023** **£13.00 per hour** **Brent, London** *** **Full-Time/Part-Time** Do you have the commitment and values to make a real difference to the lives of people with care needs? Are you passionate about empowering them to improve their quality of life, while...


  • London, United Kingdom Circle Square Talent Full time

    Our client is seeking a highly motivated and accomplished Chartered Accountant to join their M&A team. As a Manager, you will be a fundamental part of the team's success by participating in a variety of M&A transactions. Strengthen the M&A franchise through recruitment, training, and business development Provide Strategic Advisory - support entrepreneurs...


  • London, United Kingdom Circle Square Talent Full time €65,000 - €75,000

    Our client is seeking a highly motivated and accomplished Chartered Accountant to join their M&A team. As a Manager, you will be a fundamental part of the team's success by participating in a variety of M&A transactions. Strengthen the M&A franchise through recruitment, training, and business development Provide Strategic Advisory - support entrepreneurs...


  • London, United Kingdom Support Services Leaders Ltd Full time

    We are looking to hire a Business Support Assistant. This is an exciting opportunity to learn and a varied role within the larger Business Support Team. **Main Duties and Responsibilities**: - Business Support for all departments including but not limited to; general back office assistance for Sales & Marketing, Senior Management, and reception - Tracking...


  • London, United Kingdom Macmillan Cancer Support Full time

    **Permanent** **Full time (34.5 hours) - We are open to a conversation about how you work these hours** Home-based or Split between home and our London Office: minimum 1 - 2 days in office **Salary Range** **National: £23,000 - £26,000** **London: £26,500 - £29,500** Looking to take the next step and move into leadership and team management? Have what...


  • London, United Kingdom Hays Senior Finance Full time €60,000 - €70,000

    Your new company A vibrant growing West London based SME business are recruiting for a Senior Finance Manager. This business have a turnover of £40 million with a projected turnover of £60 million within the next 2 years. They have invested in new technology and automation, enhancing their capabilities and ability to offer excellent business partnering...


  • London, United Kingdom Hays Senior Finance Full time €60,000 - €70,000

    Your new company A vibrant growing West London based SME business are recruiting for a Senior Finance Manager. This business have a turnover of £40 million with a projected turnover of £60 million within the next 2 years. They have invested in new technology and automation, enhancing their capabilities and ability to offer excellent business partnering...


  • London, United Kingdom NL Recruitment Full time

    Customer Services and Administration Manager, joining a Health Charity, based in North London. Office-based, with some flexibility to work remotely. As the Customer Services and Administration Manager, (Supporter Services Manager), you will manage and ensure the CS and Administration Team, consisting of CS Officers and a Senior Officer, runs effectively and...


  • London, United Kingdom Macmillan Cancer Support Full time

    **Permanent Contract** **Full time (34.5 hours) - we are open to a conversation about how you work these hours** Split between home and our London Office minimum 1-2 days in office per week or Home-Based **National: £23,000 to £26,000** **London: £26,500 to £29,500** Are you looking to develop your customer care and team support experience within a...


  • London, United Kingdom Hays Senior Finance Full time

    Our client, a highly successful boutique financial services organisation in London are seeking a Senior Accountant / Junior Finance Director to join them on a permanent basis. Reporting to the International CFO you will be London's senior finance representative with responsibility for the preparation, oversight and presentation of all financial...


  • London, United Kingdom Hays Senior Finance Full time

    Our client, a highly successful boutique financial services organisation in London are seeking a Senior Accountant / Junior Finance Director to join them on a permanent basis. Reporting to the International CFO you will be London's senior finance representative with responsibility for the preparation, oversight and presentation of all financial...


  • Twickenham, Greater London, United Kingdom Walsingham Support Full time

    Supported Living Manager Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism and other complex needs. We're different because we pride ourselves in putting the people we support at the centre of everything we do.


  • Twickenham, Greater London, United Kingdom Walsingham Support Full time

    Supported Living Manager Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism and other complex needs. We're different because we pride ourselves in putting the people we support at the centre of everything we do.


  • London, United Kingdom RSM UK Full time

    Senior Manager, Corporate Reporting (National Audit Technical Services) About the Team Our National Audit Technical Services (NATS) is responsible for maintaining and driving technical quality of the audit firm's operational procedures, providing technical support to partners and staff and conducting quality control reviews. A sub-set of NATS is the...


  • London, United Kingdom RSM UK Full time

    Senior Manager, Corporate Reporting (National Audit Technical Services) About the Team Our National Audit Technical Services (NATS) is responsible for maintaining and driving technical quality of the audit firm's operational procedures, providing technical support to partners and staff and conducting quality control reviews. A sub-set of NATS is the...


  • London, United Kingdom Reed Business Support Full time

    Do you have experience working in a customer service role or providing supporter care? Are you experienced in using various CRM systems? If so, then this London based no-for-profit organisation want to hear from you. I am currently working alongside this campaign organisation whose mission is to ‘defend, define and change the law to uphold democracy,...


  • London, United Kingdom Croydon Health Services NHS Trust Full time

    The Head of Legal Services is a vital senior leadership role at Croydon Health Services NHS Trust. The postholder will lead the Legal Services Team, which sits in the Corporate Governance Directorate, and serve as the primary legal subject matter expert for the whole Trust. This is a high profile role within the Trust, and the postholder will need to...