Supporter Services Manager
1 month ago
Customer Services and Administration Manager, joining a Health Charity, based in North London. Office-based, with some flexibility to work remotely.
As the Customer Services and Administration Manager, (Supporter Services Manager), you will manage and ensure the CS and Administration Team, consisting of CS Officers and a Senior Officer, runs effectively and efficiently, delivering an excellent serviceto all supporters, staff and members of the general public.
- CS and Administration Team runs effectively and efficiently and focuses on excellent levels of customer service.
- Ensure staff are managed and developed and plan and allocate work, monitoring achievement of deadlines, and supporting staff as appropriate.
- Put in place new and improve processes and procedures.
- Manage payment processing and gift Aid processes, supporting the maintenance of BACS and direct debit systems and direct debit claims are in line with BACS rules and regulations.
- Ensure third party services are efficient and cost effective, assessing performance and building relationships with the account managers.
We are looking for a senior Customer Service, Supporter Services, Supporter Care specialist, who has managed a customer services or supporter services team. With experience of processing and the thanking of supporter donations via a database, managing BACSdirect debit claiming process including following set rules and regulations.
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Digital Service and Support Advisor
4 days ago
London, United Kingdom 4Recruitment Services Full time4Recruitment Services are seeking to assist our housing association client based in South London. You will be responsible for ensuring there is accurate, consistent, timely and transparent reporting and accounting of service charges for all residents, across all tenures. The role is very much a customer orientated role, dealing with any queries, complaints...
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Digital Service and Support Advisor
3 weeks ago
London, United Kingdom 4Recruitment Services Full time4Recruitment Services are seeking to assist our housing association client based in South London. You will be responsible for ensuring there is accurate, consistent, timely and transparent reporting and accounting of service charges for all residents, across all tenures. The role is very much a customer orientated role, dealing with any queries, complaints...
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IT Service Manager
2 weeks ago
London, Greater London, United Kingdom Colt Technology Services Full timeColt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and colocation...
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IT Service Manager
2 weeks ago
London, United Kingdom Colt Technology Services Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers...
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Operations Services Support Specialist
1 month ago
London, United Kingdom EBSCO Information Services Full timeEBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users....
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IT Service Manager
4 weeks ago
London, United Kingdom Colt Technology Services Full timeColt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and...
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IT Service Manager
4 weeks ago
London, United Kingdom Colt Technology Services Full timeColt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and colocation...
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IT Service Manager
3 weeks ago
London, United Kingdom Colt Technology Services Full timeColt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and...
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Orchestra Manager Royal College of Music
6 days ago
London, United Kingdom International Arts Manager Full timeJob Summary The Orchestra Manager has overall responsibility for the delivery of the RCM orchestra and large ensemble programme. It is a crucial role in supporting the College’s programme of public performances. Job Description Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and...
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Manager Support Services
1 month ago
London, United Kingdom ION Full timeThe Role We are looking for a Customer Support Manager, who will lead a dedicated group of support analysts to ensure seamless customer experiences. Your role involves overseeing day-to-day operations, fostering a collaborative environment, and implementing strategies to enhance customer satisfaction. As a key player in our organization, your leadership...
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Manager Support Services
1 month ago
London, United Kingdom ION Group Full timeThe Role We are looking for a Customer Support Manager, who will lead a dedicated group of support analysts to ensure seamless customer experiences. Your role involves overseeing day-to-day operations, fostering a collaborative environment, and implementing strategies to enhance customer satisfaction. As a key player in our organization, your leadership...
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Product Development Support Manager
4 weeks ago
London, United Kingdom FJWilson Talent Services Full timeProduct Support Manager (Qualifications) Our client - an established awarding body - is looking for an experienced Product Support Manager within their qualifications team. This is a full-time and permanent post. Hybrid: home-working blended with working out of our client’s London offices. The post holder will support and contribute to the...
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Product Development Support Manager
4 weeks ago
London, United Kingdom FJWilson Talent Services Full timeProduct Support Manager (Qualifications) Our client - an established awarding body - is looking for an experienced Product Support Manager within their qualifications team. This is a full-time and permanent post. Hybrid: home-working blended with working out of our client’s London offices. The post holder will support and contribute to the...
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Head of Support and Legal Services
14 hours ago
London, United Kingdom Croydon Health Services NHS Trust Full timeThe Head of Legal Services is a vital senior leadership role at Croydon Health Services NHS Trust. The postholder will lead the Legal Services Team, which sits in the Corporate Governance Directorate, and serve as the primary legal subject matter expert for the whole Trust. This is a high profile role within the Trust, and the postholder will need to be...
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Service Manager
1 day ago
London, United Kingdom SJOG Hospitaller Services Full timeSalary: £43,544.00 per year Hours: Full time Olallo House in central London offers accommodation and specialist support to street homeless men and women, victims of modern-day slavery or trafficking, and homeless patients undergoing TB treatment on discharge from hospital. We are looking to recruit a Service Manager to ensure that the people living...
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Service Desk Manager
2 days ago
London, United Kingdom Bionic Services Ltd Full timeBionic is a tech-enabled business switching service. We empower small business owners with a radically better way for them to sort their business essentials through smart technology. We've evolved into a digital business, investing heavily in talent and a new tech platform, alongside developing unique 'hybrid' web and voice customer journeys, in...
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Service Support Manager
5 days ago
London, United Kingdom Imperial College Healthcare NHS Trust Full timeJob summary An exciting opportunity has arisen for an experienced Administration Manager to join the Patient Service Centre (PSC) located at Charing Cross Hospital. The PSC is a fast paced department combining the switchboard, outpatient booking, diagnostic booking and inpatient / daycase booking services, providing a single point of access for...
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Software Service and Support Advisor
1 month ago
London, United Kingdom Institutional Shareholder Services Inc. Full timeIndex Data Services Associate page is loaded Index Data Services Associate Apply locations London, UK time type Full time posted on Posted 2 Days Ago job requisition id JR_6673 Overview ISS STOXX is currently seeking a qualified professional to join our Index Data Services team as a full-time employee, based in our London office. In this role,...
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UK - IT Service Manager
1 week ago
London, United Kingdom Inchcape Shipping Services Full timeWho We Are: At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than proprietary offices and a team of over , dedicated...
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Service Desk Manager
2 weeks ago
London, United Kingdom In Technology Group Full timeRole: Service Desk Manager We are supporting our client as they search for their next Service Desk Manager. The successful candidate will work within a team of highly driven experts, providing client-side support and overseeing the daily operations of the service desk team. This role involves managing a team of support professionals, implementing best...