Complaints Customer Care Administrator

3 weeks ago

Coventry, United Kingdom Triumph Consultants Ltd Full time €12

Temporary Complaints Customer Care Administrator Reference no: OBT PX4E7 Pay Rate: £12.20 per hour PAYE 36.25 Monday – Friday, normal working hours This opening assignment is for 3 months City: COVENTRY A Customer Care Administrator is required to be part of a high performing, results driven team and to deliver outcomes to the highest level of performance and standard of service. To support the Complaints & Customer Care Team on administrative duties. Key responsibilities:

  • Provide the day-to-day administrative functions and support for the Complaints & Customer Care Team, such as processing compensation payments, system administration, tasks, emails and the issue of letters.
  • Responsible for general office administration and supporting the team with routine tasks, including compensation payments, regulatory extension letters, acknowledgement letters and the centralised mailboxes.
  • Undertaking concise meeting minutes where required.
  • Arranging team meetings, organising meeting facilities and preparing agendas.
  • Ordering of goods and services by purchase order, as directed.
  • Take ownership and accountability of own learning and for quality framework measures in respect of own role..
  • Ensure KPI’s, quality and performance are delivered to the highest standards in written and verbal communication and record keeping.
  • Manage contacts through multiple channels including social media, Trust Piot, Telephone, emails, and letter.
  • Manage and organise your own case load
  • Develop and sustain effective relationships with key internal and external stakeholders, and ensure activities meet regulatory requirements
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly. To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles #J-18808-Ljbffr

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