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Second Line Support

3 months ago

Cumbria, United Kingdom Oscar Full time €34,000

Job Role: Second-Line Support

Location: Barrow

Salary: £34,000 + Benefits Package

Work Pattern: On-Site

Summary

A brand new position has opened up for a second-line support team member to join a profitable and fast-growing tech business. With a customer base covering the UK, USA and Australia, and continuing to grow, it’s a really exciting time to join. The company are based in Barrow, Cumbria, close to transport links.

You’ll be joining a dynamic team of people to provide your technical expertise, customer service and analytical skills to investigate and resolve technical issues.

The Company

This is a highly profitable, motivated and customer-focused business that provide cloud systems to worldwide retailers. As they provide Cloud-based POS systems any previous experience with POS systems or cloud-based solutions is a bonus but not essential.

Not only do they provide exceptional services to their customer, but they offer fantastic in-house training for new starters, ongoing development opportunities to keep you up-to-date on industry trends, in addition to quick salary progression opportunities to their stand-out employees. This is an excellent means to develop your career at a company that will support your professional goals.

The Role

The ideal candidate will have excellent customer service and technical support skills with a thorough approach to investigating issues. Your responsibilities will include:

  • Providing professional and timely responses to customer enquiries
  • Diagnose and troubleshoot system problems
  • Investigate and resolve advance technical issues
  • Contribute to the development of support documentation
  • Escalate unresolved issues to appropriate members of your team

The role is being offered as full-time and on-site in their office, close to transport links.

Required Skills / Experience

  • Excellent written and communication skills
  • A curious and problem-solving mindset
  • Customer facing experience
  • Proven ability to troubleshoot complex systems
  • SQL

Benefits

  • 32 days holiday
  • System Training
  • Private Healthcare
  • Sick Pay
  • Fast salary progression

If you are Second-Line Support and interested in working with a fast-growing tech business then this is the role for you

Interviews for this role will be held imminently. To be considered, please send your CV to me now to avoid disappointment.

Referrals:

If this role isn't right for you, do you know someone that might be interested? You could earn £1,000 of retail vouchers if you refer a successful candidate to Oscar. Email: mark.whales@oscar-tech.com to recommend someone for this role.

Job Role: Second-Line Support

Location: Barrow

Salary: £34,000 + Benefits Package

Work Pattern: On-Site