Quality Complaints Service Administrator

4 weeks ago


Belfast, United Kingdom VanRath Full time

VANRATH are delighted to be assisting a Major Digital Print Company with the Recruitment of Customer Support Handlers to join their growing and dynamic team based in Belfast.
Hours - Mon-Fri-09:00-17:00
Using our bespoke IT systems and product knowledge to help with customer requests in a friendly, professional and empathetic manner, via web chat, email and phone.
Gain extensive knowledge of our products and services that we offer, as well as how our print and finishing operations work.
Be able to quickly resolve any queries or complaints including arranging reprints and being able to give clear solutions to customers issues.
Ensure that all customer enquiries and complaints are followed up and dealt with promptly and using emotional intelligence.
Be driven to always achieve and maintain top quality customer service levels.
GCSE Maths and English at Grade C or above or equivalent.
Motivated by achievement of results and providing a high level of service to all customers.
Strong team player with the ability to work as a group when required to achieve the best level of service to our customers.
Vanrath have been fantastic in helping me gain employment in my chosen field. VANRATH were an incredible help in finding me my new position. Within a day or two of uploading my CV to the platform, VANRATH were already on the phone looking to get to know me and my interests and motivations better.



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