Quality Compliance Administrator

3 weeks ago

Belfast, United Kingdom Connected Health Full time

**About us**

Connected Health is currently seeking a full time Quality Compliance Administrator to assist the Compliance team with the day to day running of our Supported Living Department. We have positions available in our Newtownabbey & Belfast Office

At Connected Health we offer a career not just a job. Our business is transforming the way Homecare is delivered across the UK and Ireland and we understand that the people we employ are central to the transformation of the sector. At Connected Health our mission is relentless - to attract, recruit and develop the best homecare team in the world.

**Key roles and responsibilities: Quality Assurance**
- Complete administration of the day-to-day operations of the compliance/operations department, ensure documents are accurate and up to date
- Build relationships with the Trusts
- Participate in conference calls with the Trusts
- Help prepare for annual inspections
- Compile monthly and annual reports
- Business & KPI reporting
- Organise performance reviews and attend with managers
- Review employment and working conditions to ensure legal compliance.
- Maintain employee records according to policy requirements.
- Support Service Manager and Team Leaders with compliance and operational functions

**Key skills/experience required**:

- Previous administration/compliance experience essential, in healthcare setting desirable
- Communication - ability to deal with internal and external stakeholders at all levels
- Problem solving and attention to detail
- Ability to work individually and as part of a team
- Highly efficient in MS Office systems such as Excel, Word, Outlook and SharePoint
- Experience of compiling and presenting reports
- Experience working in a supported living environment

**Key roles and responsibilities: Compliance**
- Adverse Incident
- Reviewing and sending Adverse
- Incident reports to the relevant Trusts, working alongside Area Mangers to complete in a timely manner
- Be efficient in responding to formal complaints from the trusts
- Assisting in reports for Safeguarding.
- Working closely with monitoring officer
- Ensuring internal investigations are completed accurately.
- Ensuring staff have completed re training where necessary.
- Liaising with senior lead compliance officer/manager to ensure high standards of care are provided.
- Working alongside Compliance Team to ensure monthly and quarterly reports are completed for senior management and trusts.
- Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, SharePoint etc. to produce correspondence, documents, maintain records, spreadsheets, and databases.
- Quarterly Internal Audits to be completed for upcoming inspections.
- Dealing with client/NOK complaints.
- Communicating and building a good repour with external bodies i.e. RQIA, NISSC, APGT and Social Workers.

**Key skills/experience required**:

- Previous care experience essential
- Knowledge of domiciliary care desirable
- Experience of working within a compliance team highly desirable
- Willing to undergo safeguarding training
- IT skills essential
- Strong skills
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office and data management software
- Detail-oriented with strong analytical and problem-solving skills
- Ability to multitask
- Ability to work to deadlines
- Works well under pressure
- Good time management
- Ability to use own initiative
- Work well within a team

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