Technical Account Manager
4 weeks ago
NEW OPPORTUNITY - Technical Account Manager / Customer Success
Technical Account Manager (TAM) - Cruise & Ferry
Group: Cruise & Ferry
Salary Range: Competitive based on experience
Neuron is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard-to-reach places. The Neuron platform uses AI and machine learning to seamlessly blend any combination of connectivity, regardless of provider, orbit or network, into one, vendor-neutral environment. It then delivers comprehensive, end-to-end analytics and dynamic network orchestration that optimizes for the best possible QoE for applications and end-users. Today, Neuron works with world-leading, Fortune 500 companies in aviation, cruise, shipping and more.
Founded in 2019, Neuron is a fast-growing, Series A tech startup passionate about making connectivity and digital experiences better for everyone, everywhere.
Neuron is headquartered in the greater Miami region, with offices in the UK and India, and remote teams around the world.
Neuron is backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments.
Are you excited about the intersection of technology and customer success? Do you have experience working with IP networking and SD-WAN solutions in the Cruise and Ferry industries, and an interest in the next generation of connectivity technologies? Come work with us to help accelerate the future of connectivity and digital experiences in Cruise & Ferry.
Neuron is seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor to our Cruise & Ferry customers, who are focused on elevating onboard connectivity and digital experiences for their guests and crew. As Neuron's Cruise & Ferry TAM, you'll be the bridge between our customers and internal teams (pre- and post-sales) to educate and drive the successful implementation of Neuron's products , which include advanced analytics and AI-powered network management solutions. Become the go-to, trusted expert on all things Neuron, and use that knowledge to educate and train customers on our products and solutions (pre- and post-sales).
Use your extensive IP networking and SD-WAN background to understand and address customer's technical inquiries, challenges, and customization requests.
Work closely with Neuron's product and engineering teams to deliver timely solutions to customer-specific software feature requests.
Drive Customer Success & Retention :
Cultivate strong, long-lasting customer relationships by developing a thorough understanding of their unique needs and goals and working cross-functionally to drive success.
Act as the main point of contact for all customer interactions, providing proactive support, quickly addressing concerns, and ensuring overall customer satisfaction.
Advocate for the customer's needs and provide valuable feedback and insights to the broader Neuron team to help shape the direction of their solutions.
Collaborate with Neuron's sales team to refine the sales process and ensure customer loyalty.
Lead Project Management & Delivery:
Serve as the project management lead for the delivery of all customer-facing solutions, from strategy to planning to execution to ROI.
Collaborate with other project managers and cross-functional teams to ensure smooth execution of operations, networking, deployment, and service delivery for each customer.
Proven experience as a Technical Account Manager with a solid background in IP networking and SD-WAN deployments
Bachelor's degree in computer science or relevant field
Project management training and experience, including the use of PM tools
Excellent interpersonal and communication skills to effectively engage with customers, project managers, and internal teams
The opportunity to learn from connectivity and content engineering experts across the business. 0% after one year of service
~ Generous paid time off policy
Check out our website at .
Neuron has been deployed on more than 100 cruise ships We recently announced the availability of Neuron's network APIs for the maritime industry. Check out the press release to learn more about how Neuron can help maritime solution providers improve onboard experiences, like emergency response.
All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.
ESpace Networks Inc. is an Equal Opportunity Employer. Employment opportunities at ESpace Networks Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.
Employment type Full-time
Job function Other, Customer Service, and Information Technology
Industries Software Development
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