HSBC Bank Jobs

2 weeks ago

Edinburgh, United Kingdom HSBC Full time

Job Description:

The role of the Account Manager is to support a portfolio of clients with their day to day enquiries. The role holder will manage the provision of client service support to high-valued Global Liquidity and Cash Management clients, ensuring client expectations are surpassed.

[ads1] Job Responsibilities:
  • Help the Senior Account Manager & Client Service Team Leader, where applicable, identify and introduce service improvements to improve the overall client experience
  • Contribute to an engagement culture within the team
  • Log all work to allow for accurate MI and data analysis to be undertaken
  • Encourage clients to utilise digital self-service tools where possible to improve client experience
  • Deal with all correspondence as requested/required
  • Handle complaints/escalations and be able to recognise when a problem or query should be transferred to another department or a more senior member of staff
  • Establish and maintain excellent working relationships with clients and key stakeholders
  • Meet and exceed daily/weekly targets
  • Manage and resolve day to day queries from your portfolio and the wider team
  • Accountable for supporting the delivery of client service excellence as well as effectively managing any risks and issues
  • Develop and maintain a full knowledge of client products and services.
Job Requirements:
  • Degree educated or Industry Qualifications preferred but not essential
  • Previous experience in customer service
  • Availability to undertake the travel required for this role, i.e. some domestic and overseas travel
  • Experience of planning and prioritising own time effectively, aware of responsibilities and committed to delivering these efficiently
  • A flexible and adaptable approach to change and will support others to respond in a similar way
  • Must be proactive and prepared to investigate issues off own initiative with the minimum of information
  • Both spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered
  • Consistently achieve objectives set and taken action to improve own performance
  • Ability to work in a pressured environment and experience acting to rapid response, time critical events
  • Computer literate: Word-processing, Excel, internet and general systems usage
  • Take ownership of issues and liaise with the relevant parties to make informed decisions based on experience and information to hand to effectively resolve problems
  • Relevant product knowledge including knowledge of global liquidity and cash management would be preferred but not essential
  • Ability to work under pressure within pre-defined SLA’s
Job Details:

Company: HSBC

Vacancy Type: Full Time

Job Location: Edinburgh, Scotland, United Kingdom

Application Deadline: N/A

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