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Lead Business Analyst

2 months ago

North East Lincolnshire, United Kingdom Lincolnshire Housing Partnership Full time

Do you enjoy business analysis and ways of improving the customer journey through new and innovative digital solutions?

If the answer is yes, then we would love to hear from you.

Were looking for a Lead Business Analyst to join us on a 12 month FTC.

As Lead Business Analyst you will be responsible for co-designing an optimised and modern digital customer experience specification and delivery plan across all three transformation workstreams of digital, data and technology.

A critical part of this role involves liaising closely with a variety of stakeholders, business teams and service leads and being able to confidently influence a customer-centred design outcome.

You will be required to carry out a combination of process analysis, requirements gathering, wireframing and working with developers, engineers and technical architects to translate requirements into solutions. You will need experience in Tenant Portal, Repairs Management and Dynamic Scheduling. Unafraid to challenge and equally comfortable working within a multi-disciplinary team as well as by yourself.

You will need Social Housing Sector experience for this role as well as projectexperience in Tenant Portal, Repairs Management and Dynamic Scheduling.

What is Lincolnshire Housing partnership like to work for?

Were a local housing association with our roots firmly fixed in our Grimsby and Boston communities, emphasised by the presence of our vans and that many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers.

There is a strong sense of togetherness across the organisation, our culture encourages accountability, cross-departmental collaboration and we welcome the opportunity to improve through feedback.

Here at LHP we are passionate about supporting our colleague and career progression. Please click the link and hear it from one of our colleagues.Careers at LHP | Cassie Louth #socialhousing #careers - YouTube

At LHP, were committed to creating great homes and strong communities. Our vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all our communities and supports everyone to thrive.

You can read our full EDI Vision lincolnshirehp.com/about-lhp/corporate/edi-vision/

What additional benefits will I get from working for Lincolnshire Housing Partnership?

  • An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health
  • Discounted Shopping Vouchers through Westfield Health
  • Opportunities to learn new skills and knowledge through our fantastic corporate training programme
  • A superb employer salary sacrifice pension scheme with up to 12% paid by LHP
  • 24 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service
  • The ability to earn additional holiday days through full attendance
  • Mental Health First Aiders across the business, lets be there for each other
  • Career Development & Encouragement

What will I be asked to do as a Lead Business Analyst?

  • Proactively discover and fully understand the as is business processes and map out potential improvements with stakeholders.
  • Confidently challenge business requirements to ensure they champion customer experience, improve business efficiency and mobile first digital functionality.
  • Translate functional requirements for customers and colleagues into clear, accurate and detailed user stories with acceptance criteria that can be used to develop, test and measure success against.
  • Proactively participate in promoting the programme board activities across the organisation, delivering training where required and promoting best practices.
  • Ensure openness and collaboration in the digital work of the programme board and be transparent with the outputs and conclusions produced to maintain high levels of trust and engagement in your work.
  • Partner with the corporate communication team to regularly communicate the work of the Business Analyst team.
  • Responsible for analysing and interpreting different business situations from a variety of viewpoints and finding creative, workable and cost-effective solutions.

What skills, attributes and experience will I need as an Lead Business Analyst?

  • Were looking first and foremost for someone who shares and demonstrates our values they are the foundation for everything we do.
  • Youll have bags of enthusiasm and a real passion for understanding how an organisation works and gets things done through its people.
  • Extensive and demonstrable business analysis experience in designing, selecting, implementing optimised digital customer experience focused solutions right through procurement stages.
  • Extensive experience working in digital transformation programmes where user centred design is a priority.
  • Extensive experience of running workshops and discovery sessions to efficiently and thoroughly prompt thought, challenge existing ways of working and encourage innovation.
  • Extensive experience writing clear user stories and acceptance criteria, working both with Product Owners and Technical Leads to effectively prioritise work.
  • Experience working in a multidisciplinary team, using agile principles and confident promoting these ways of working to others.
  • Extensive experience and knowledge of using business analysis tools and techniques to understand and demonstrate process and requirements.
  • Extensive experience and knowledge across a range of digital and collaborative tools like Miro, JIRA and project planning tools.
  • Experience creating and conducting end-user testing on platforms.
  • Experience in managing and coaching a team
  • Extensive understanding of a broad set of IT terms and technologies.
  • Experience in a similar role supporting users over a multi-site environment.
  • Extensive experience and ability to quickly grasp understanding of business processes and be able to identify business drivers for success.
  • Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
  • Builds and maintains strong professional, trusting relationships with business colleagues, senior stakeholders, and IT.
  • As this will be an agile working role, youll need to be self-motivated and organised.
  • Excellent communication, literacy, and numeracy skills.

Your CV must demonstrate your involvement in, requirement gathering, market assessment/procurement, implementation/testing for Tenant Portal & Repairs Management/Dynamic Scheduling for this role.

What qualifications will I need as a Lead Business Analyst?

  • Business Analyst Practitioner or equivalent

Career Progression

At LHP, we are committed to investing in the development of our employees to enable them to realise their potential. There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression. We measure our success within this area by the number of internal promotions that we can achieve and that we are able to retain our best talent.

The natural career progression routes that would be applicable to your role is

a permanent role within LHP

Offer of employment is subject to a DBS check and satisfactory references.

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