Digital Business Analyst
1 month ago
Rate: £525 - £575 per day (Outside IR35)
Contract Length: 6 months with potential extension
Location: South East
Hybrid Pattern: 1-2 days in office per week
Responsibilities
Spearhead the development of varied service solutions from discovery and scoping to handing over to the digital team to successfully deliver.
Contribute to the transformation of the Council's relationship with residents and communities through the implementation of improved access to services, advice and help across key contact channels.
Utilise digital technologies to lead resident-focused process re-designs and increase the efficiency of Council services.
Oversee the execution of the new resident experience service model and structure.
Implement the updated website to improve accessibility to Council services.
Recognise cross-service opportunities for redesigning customer journeys and report on any risks that arise.
Oversee the solution design stage of the programme and collaborate with Project Managers to ensure all products and documents are developed to a high quality.
Mentor Internal Service Designers and encourage continuous improvement.
Liaise with stakeholders and keep them in the loop throughout the design process.
Requirements
Experience as a Digital Business Analyst within a Local Authority.
Exposure to customer contact focused programmes within Childrens and Adults services is advantageous
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